Dina Atwa
Hartford,CT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Pizza Restaurant
Windsor, CT
04.2021 - 04.2022
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Trained new employees on proper protocols and customer service standards.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reported issues to higher management with great detail.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Yearbook Advisor
Windsor High School
Windsor, CT
01.2019 - 01.2022
- Collaborated with design, editorial and marketing departments to meet desired content goals.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Utilized SEO techniques to optimize content for search engine rankings.
- Delegated and tracked each staff member's assignments and deadlines.
- Edited and reviewed content for grammar, spelling and punctuation.
- Suggested improvements to content to enhance quality and accuracy.
- Edited and revised wide array of content for accuracy, clarity and consistency.
- Pitched content strategies and managed asset acquisition.
- Collaborated with writers, designers and other editors to deliver content of highest quality.
- Wrote and created content for various topics and mediums.
- Generated and maintained style guides to encourage consistent quality of content.
- Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions.
Customer Service Cashier
Pizza Restaurant
Windsor , CT
02.2021 - 04.2021
- Referred to price sheets and special sale bulletins to enter price changes.
- Maintained accurate records of customer transactions for reporting purposes.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Answered product questions using knowledge of sales and store promotions.
- Processed customer orders and accurately handled payment transactions.
- Utilized various software applications to process customer orders.
- Checked personal identifications during alcohol and tobacco sales.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Learned duties for various positions and provided backup at key times.
Skills
- Social Perception
- Integrity and Strong Work Ethic
- Information Protection
- Conveyor Systems
- Microsoft Excel
- Microsoft Office
- Telephone Management
- Customer Service and Assistance
- Cash Register Operation
- Customer Relationship Management
- Call Select
Languages
Arabic
Native or Bilingual
Timeline
Assistant Store Manager
Pizza Restaurant
04.2021 - 04.2022
Customer Service Cashier
Pizza Restaurant
02.2021 - 04.2021
Yearbook Advisor
Windsor High School
01.2019 - 01.2022
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