Dina Awad

Summary

Dedicated hospitality professional with a passion for delivering exceptional customer service in a fast-paced environment. Demonstrated ability to ensure customer satisfaction through strong teamwork and adaptability, consistently meeting evolving needs. Proficient in multitasking, addressing customer inquiries, and upholding a clean and organized workspace. Known for reliability, results-driven approach, positive attitude, and excellent communication skills.

Overview

years of professional experience

Certification

Work History

Server

Sapore Italiano

07.2021 - Current

Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Greeted new customers, discussed specials, and took drink orders.
Established rapport with regular customers, fostering loyalty through exceptional service.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Bussed and reset tables to keep dining room and work areas clean.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Elevated the guest experience by anticipating their needs
Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Promoted a safe working environment by adhering to food safety standards and best practices.
Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Hostess/Server

Jack's Prime

01.2018 - 01.2021

Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Cashier/Food runner

Whispers Cafe

01.2017 - 01.2018

Managed the register
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Restocked and organized merchandise in front lanes.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.

Cosmetic Packaging

Simple Beauty Minerals

01.2016 - 01.2017

Allocated eyeshadows, moisturizers, and facial serums into proper packaging
Curated gift bags
Promoted sample sized cosmetics
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.

Education

High school -

Carlmont

Belmont, CA

Skills

Quick-thinking in challenging situations
Effective cross-departmental communicator
Written and verbal communication skills
Detail-oriented organization
Proactive learning mindset
Strong focus on accuracy
Innovative problem-solving abilities

Does well under pressured circumstances
High-quality client service
Visitor engagement
Consistent work performance
Cleanliness standards
Professional appearance