Dina Baghdadi
Certified Medical Office Assistant
Wayne,NJ
Summary
Experienced Medical Office Manager with deep understanding of healthcare administration and patient care coordination. Focused on streamlining office operations to increase efficiency and service quality, while maintaining strong relationships with patients and medical professionals. Previous work resulted in improved operational workflows, increased patient satisfaction, and strengthened compliance with healthcare regulations. Skillset includes strategic planning, staff management, financial oversight, and communication skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Elite Physical Therapy & Wellness
Clifton, NJ
08.2018 - Current
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Facilitated communication between providers, payers and health plans regarding prior authorization processes.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
- Evaluated patient eligibility and benefits for requested procedures and medications.
- Processed appeals in a timely manner as per policy guidelines.
- Utilized medical coding knowledge to accurately process and document authorization requests.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
- Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
Physical Therapy Aide
Haledon Physical Therapy LLC
Haledon, NJ
06.2011 - 07.2018
- Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment and providing support throughout the session.
- Supported practice efficiency by answering telephone calls, making appointments, and organizing records.
- Managed scheduling and billing tasks related to patient care.
- Maintained positive interaction with facilities and clients, enhancing client relations.
- Worked as part of team to execute proper care of body mechanics and safety of patient.
- Adhered to safety protocols to prevent patient injuries during therapy sessions.
- Helped patients put on supportive devices such as braces and slings to facilitate successful treatment plans.
- Identified needs of customers promptly and efficiently.
Surgical Coordinator
North Jersey Hip & Knee Cneter
Clifton, NJ
09.2005 - 06.2011
- Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
Medical Assistant
Nawal Desoky, MD(OB GYN)
Wayne, NJ
01.2001 - 06.2005
- Answered phones, scheduled appointments, and managed patient flow while professionally greeting visitors.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Registered new patients into practice management software program accurately entering demographic information.
- Organized charts, documents, and supplies to maintain team productivity.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Supported administrative staff by processing payments.
- Cleaned and maintained medical equipment following procedures and standards.
- Processed orders for medical supplies and lab equipment.
Medical Secretary
Nizar Kahf,MD (Internist/Cardiology)
Haledon, NJ
01.1998 - 01.2001
- Answered incoming calls professionally, and directed them to the appropriate personnel.
- Verified patient demographics and insurance information before each visit or procedure.
- Managed physician calendar, scheduling patient appointments and procedures.
- I greeted patients, determined the purpose of their visit, and directed them to the appropriate staff.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
Education
Some College (No Degree) - Medical Office Assistant
Lincoln Tech
Clifton, NJ10-2005
Skills
- Medical practice operations
- Effective multitasking
- Schedule creation
- Healthcare Compliance
- EMR software
- Medical billing expertise
- Insurance verification proficiency
- Outpatient clinical platforms
Certification
- National Certified Medical Office Assistant
Languages
English
Native/ Bilingual
Arabic
Professional
References
References available upon request.
Timeline
Elite Physical Therapy & Wellness
08.2018 - Current
Physical Therapy Aide
Haledon Physical Therapy LLC
06.2011 - 07.2018
Surgical Coordinator
North Jersey Hip & Knee Cneter
09.2005 - 06.2011
Medical Assistant
Nawal Desoky, MD(OB GYN)
01.2001 - 06.2005
Medical Secretary
Nizar Kahf,MD (Internist/Cardiology)
01.1998 - 01.2001
- National Certified Medical Office Assistant
Some College (No Degree) - Medical Office Assistant
Lincoln Tech
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