Dina BERAIN
Midlothian,TX
Summary
Highly communicative medical professional,detail-oriented with exemplary skills in alleviating customer issues with tact and successful outcomes . Bridging the patient physician gap. Promoting great leadership and decision making skills. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Practice Manager
Carewell Kidney Doctors PLLC
10.2022 - 11.2023
- Developed close working relationships with front office and back office staff.
- Communicated with patients, ensuring that medical information was kept private.
- Created and implemented organizational policies and procedures.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Liaised between patients, insurance companies, and billing office.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Certified Professional Coder
CSI Enterprises
04.2022 - 10.2022
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Verified signatures and checked medical charts for accuracy and completion.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Verified accuracy of patient information in medical records.
Customer Service Representative
RemX, McKesson Specialty
10.2021 - 04.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Assisted customers with program enrollment to receive their medication at a no cost to them
- Reached out to physicians offices to retrieve updated prescriptions and medical records as needed
Nationally Certified Medical Assistant
PPG Health
02.2019 - 02.2020
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Completed EKGs and other tests based on patient presentation in office.
Practice Manager
DFW Vascular Group
09.2008 - 03.2016
- Developed close working relationships with front office and back office staff.
- Supervised team of 10 office personnel.
- Oversaw accounting, budgeting, and financial reporting.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed policies and procedures for effective practice management.
- Addressed and remedied all patient or team member issues.
- Oversaw Presurgical Assesment
- Schedule surgical procedures
Education
Associate of Arts - Health Administration
Tarrant County College District
Arlington, TX03.2023
Certified Professional Coder - Medical Coding
Tarrant County College District
Fort Worth, TX06.2021
Nationally Registered Certified Medical Assistant - Medical Assisting
Arlington Medical Institute
Arlington, TX01.2000
Skills
- Accounts Payable and Accounts Receivable
- Insurance Verification
- Medical Billing
- HIPAA Regulation
- ICD-10 Proficiency
- Medical Coding Expertise
- Insurance Billing
- HIPAA Compliance
- Claim submission
- Eligibility Determination
Certification
- CPC - Certified Professional Coder
- RMA - Registered Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Practice Manager
Carewell Kidney Doctors PLLC
10.2022 - 11.2023
Certified Professional Coder
CSI Enterprises
04.2022 - 10.2022
Customer Service Representative
RemX, McKesson Specialty
10.2021 - 04.2022
Nationally Certified Medical Assistant
PPG Health
02.2019 - 02.2020
Practice Manager
DFW Vascular Group
09.2008 - 03.2016
Associate of Arts - Health Administration
Tarrant County College District
Certified Professional Coder - Medical Coding
Tarrant County College District
Nationally Registered Certified Medical Assistant - Medical Assisting
Arlington Medical Institute
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