Summary
Overview
Work History
Education
Skills
Primary Phone
References
Languages
Timeline
Generic

Dina Bergman

San Diego,USA

Summary

Detail-oriented administrative assistant with experience in customer service, data entry and administrative services.

Overview

23
23
years of professional experience

Work History

Account Administrative Representative

ATR International
05.2023 - 01.2024
  • Streamlined account management processes by implementing efficient administrative procedures and tools.
  • This is not limited to new member enrollments, retroactive eligibility, and terminations.
  • This position requires a core set of skills like attention to detail, self-starting and researching to ensure member accounts are accurately setup and/or updated.
  • During my time in this capacity, I have been able to successfully process new memberships, routinely troubleshoot and validate information from electronic media files (EM Files), assign medical record numbers, routinely research manual enrollment data to ensure the correct level of benefits are being selected.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.

Remote Customer Service

Sedona Staffing
04.2021 - 05.2022
  • Processing car donations from various charities nationwide
  • Answered phones and rudimentary questions, assisted clients finding needed information online
  • Assisted clients and employees with finding information online (on local and public networks), redirecting their requests and investigating best practices
  • Answering primarily inbound calls and occasional outbound calls
  • Provide support via telephone, email, and remote computer access.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries in both English and Spanish.

Office Support Cashier

Nelly's Market
10.2016 - 01.2018
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Maintained database by entering new and updated customer and account information.
  • Transferred data from hard copies to digital databases, organizing information in new formats.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Cashier Retail

Rite Aid Pharmacy
11.2015 - 12.2017
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Followed loss prevention guidelines to deter theft.

Administrative Assistant

Jungle Music Palms and Cycads
01.2001 - 08.2012
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Obtained scanned records and uploaded to database.
  • Scanned physical documents and uploaded to encrypted databases for digital maintenance.
  • Used Adobe Dreamweaver to create and publish web pages for the customer facing site.
  • Designed promotional fliers for print and web using Adobe Photoshop.

Education

Associate of Arts - Liberal Arts And Sciences

San Diego Mesa College
San Diego, CA
05.2012

GED -

Youth Opportunities Unlimited High School
San Diego, CA
12.1998

Skills

  • Strong Organization
  • Document Management
  • Report Preparation
  • Data Entry
  • Typing 55 WPM
  • Proficient in Microsoft Office, Excel, Access, Outlook and One Note

Primary Phone

+1 (619) 865-0091 [Cell]

References

  • Stephanie Gudeman, (n/a), (n/a), Professional, nightorchestra@cox.net, 15 years 0 months, +1 (619) 339-9183
  • David Guevana, (n/a), (n/a), Professional, (n/a), 10 years months, +1 (725) 278-7121

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Account Administrative Representative

ATR International
05.2023 - 01.2024

Remote Customer Service

Sedona Staffing
04.2021 - 05.2022

Office Support Cashier

Nelly's Market
10.2016 - 01.2018

Cashier Retail

Rite Aid Pharmacy
11.2015 - 12.2017

Administrative Assistant

Jungle Music Palms and Cycads
01.2001 - 08.2012

Associate of Arts - Liberal Arts And Sciences

San Diego Mesa College

GED -

Youth Opportunities Unlimited High School

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Dina Bergman