Dina Chastain
Lexington,OK
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Demonstrated operational excellence and safety in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Dispatch Shift Lead
RIDE CARE
Norman, OK
01.2025 - Current
- Oversaw mental health transport dispatch operations across Oklahoma, Louisiana, and Kansas, ensuring compliance and safety.
- Responded to employee inquiries on routes and standard operating procedures, delivering clear guidance.
- Assisted with escalated calls and urgent communications, resolving issues quickly.
- Performed data entry and database cleanup to maintain accurate records and improve efficiency.
- Trained and mentored new crisis dispatchers, ensuring readiness and protocol adherence.
- Monitored driver shift schedules, providing timely updates for optimal coverage.
- Coordinated driver utilization to meet transport demands and minimize delays.
- Achieved promotion to Shift Lead within six months for outstanding performance and leadership.
Communications Data Specialist
Chloeta
Oklahoma City, Oklahoma`
11.2023 - 11.2024
- Ensured data accuracy and integrity through meticulous management of entries across multiple databases.
- Conducted regular audits to maintain compliance with quality standards and organizational guidelines.
- Trained and onboarded new team members on data systems and dispatch protocols for seamless integration.
- Resolved discrepancies, and updated missing information to uphold operational compliance.
- Compiled and organized comprehensive data inputs from diverse sources with efficiency and precision.
- Responded promptly to inquiries, consistently meeting deadlines, and service-level expectations.
- Monitored emergency calls and dispatched fire crews effectively, using radio communication systems.
- Maintained detailed and accurate incident logs for reporting and regulatory purposes.
Rural Carrier Assistant (RCA)
US POSTAL SERVICE
Norman, OK
06.2023 - 10.2023
- Sorted, loaded, and delivered mail to rural routes based on operational needs.
- Adapted to varying routes and schedules dictated by Postal Service requirements.
Communications Specialist
CITY OF NEWCASTLE
Newcastle, OK
05.2014 - 06.2023
- Executed emergency dispatch and crisis intervention services with precision and adherence to protocols.
- Managed radio traffic, 911 calls, and non-emergency inquiries, ensuring timely and accurate responses.
- Provided coordinated assistance for the Police, Fire, EMS, and customer service while maintaining detailed and accurate notes.
- Developed and maintained dispatch schedules and attendance records for all shifts to ensure adequate coverage.
- Audited previous calls and radio logs, delivering constructive feedback to improve operational efficiency.
- Processed reports and handled funds related to impounds, arrests, and fingerprinting, in compliance with regulations.
- Ensured the safety of citizens and first responders during high-stress, emergency situations.
- Served as TAC and LASO Officer, maintaining NCIC records, coordinating OLETS username setup, and ensuring compliance with security and confidentiality policies.
Service Response Center Operator
SODEXO/ST ANTHONY HOSPITAL
Oklahoma City, OK
02.2010 - 03.2014
- Managed multi-department call operations for the Physician Answering Service, Hospital Operator, Room Service, Transportation, and Environmental Services, ensuring timely and accurate routing of requests.
- Utilized specialized dispatch software to verify procedures and prioritize calls, maintaining compliance, and operational efficiency.
- Responded to emergency code calls and alarms, ensuring rapid and accurate dispatching of critical resources.
- Promoted to Operator II within one year; supervised employee attendance and scheduling across multiple departments.
- Maintained physician on-call schedules and monitored call handling, providing performance feedback to improve service quality.
- Designed and implemented a comprehensive training program as sole trainer for four departments, enhancing team readiness and reducing onboarding time.
- Consistently exceeded expectations in problem-solving, accuracy, and customer satisfaction, contributing to improved operational outcomes.
Education
Associates of Sciences -
St. Gregory’s College
Shawnee, OKSome College (No Degree) - Secondary Mathematics Education
Mid-America Christian University
Oklahoma City, OKSkills
- Microsoft Office and Google Workspace
- Safety protocol training
- Team communication coordination
- Quality control implementation
- Client inquiry resolution
- Dispatcher oversight
- Data entry and cleanup
- Team support and guidance
- Customer complaint resolution
- Safety compliance enforcement
- Crisis dispatcher training
- Driver schedule tracking
- Efficient driver utilization
- Training program development
Qualification Highlights
- Over 20 years of professional experience, including 9+ years with the City of Newcastle in dispatch and communications roles.
- Extensive dispatch and emergency operations expertise, skilled in prioritizing calls, coordinating responses, and ensuring compliance with protocols.
- Proven leadership ability in supervising, training, and mentoring staff to maintain operational efficiency and high service standards.
- Strong communication skills, both oral and written, in individual and group settings; adept at handling diverse customer interactions and high-pressure situations.
- Technical proficiency with OLETS, ODIS, Amcomm, Smartcenter, Cisco, Epic, Microsoft Office Suite, Google Workspace, and multiple operating systems.
- Analytical and process improvement skills, experienced in evaluating customer feedback and identifying opportunities for operational enhancements.
- Dependable and adaptable, with a track record of quick decision-making and problem-solving in fast-paced environments.
Timeline
Dispatch Shift Lead
RIDE CARE
01.2025 - Current
Communications Data Specialist
Chloeta
11.2023 - 11.2024
Rural Carrier Assistant (RCA)
US POSTAL SERVICE
06.2023 - 10.2023
Communications Specialist
CITY OF NEWCASTLE
05.2014 - 06.2023
Service Response Center Operator
SODEXO/ST ANTHONY HOSPITAL
02.2010 - 03.2014
Associates of Sciences -
St. Gregory’s College
Some College (No Degree) - Secondary Mathematics Education
Mid-America Christian University