DINA CIARAMAGLIA
Receptionist/Front Office
Valencia,CA
Summary
Versatile and empathetic professional with a proven track record at Primecare Rx, adept at multitasking and organization. Excelled in providing exceptional care and support, while demonstrating clear communication and compassion. Skilled in managing office tasks and customer service, ensuring efficiency and reliability. Hardworking administrative team member familiar with running multi-line telephone systems. Well-versed in clerical tasks like faxing and mail deliveries. Bringing exceptional time management, organizational, and communication skills gained many years of professional experience.
Overview
37
37
years of professional experience
Work History
Caregiver, Special Needs
IHSS In Home Support Services
Chatsworth, CA
01.2020 - 07.2024
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
- Provided companionship by engaging in conversation, playing board games or reading stories together.
- Monitored health and well-being of clients and reported significant health changes.
- Drove clients to doctors' appointments and social outings.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Organized oral medications for clients following dosage and schedule requirements.
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Observed, reported and documented patient status and care provided.
- Developed positive relationships with families of special needs individuals.
Receptionist
Primecare Pharmacy
Van Nuys, CA
03.1995 - 05.1997
- Greeted and directed visitors to appropriate personnel and answered large number of calls daily.
- Monitored office supplies inventory and placed orders when necessary.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Transmitted information or documents to customers through mailings or facsimile machine.
- Compiled data from various sources into organized reports for management review.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Transcribed tapes and notes from meetings into prescribed formats.
- Processed payments and updated accounts to reflect balance changes.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Sorted incoming mail and directed to correct personnel each day.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated meeting room bookings and arranged catering for meetings and events.
Receptionist
CB Commercial Real Estate
Glendale, CA
02.1990 - 02.1992
- Answered and directed incoming calls using multi-line telephone system.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Updated daily log book with information about visitors entering the premises.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Switchboard Operator
A.O.M.I.
Encino, CA
01.1988 - 12.1989
- Provided customer service support by responding to inquiries, complaints and requests for information.
- Operated telephone switchboard and routed calls to correct destination.
- Shared or forwarded messages and information to designated personnel.
- Handled confidential information with discretion and professionalism.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Monitored and recorded daily phone activity in log book.
- Provided training and coaching to new PBX operators.
- Handled incoming and outgoing calls according to standard operating procedures.
- Updated personnel directory to keep telephone extensions and employee information current.
Education
Some College (No Degree) - Microsoft Programs, Medical Transcription
College of The Canyons
Valencia, CASome College (No Degree) - Phlebotomy
Clinical Training Institute
Lancaster, CASome College (No Degree) - Surgical Technologist
Premiere Career College
Irwindale, CASome College (No Degree) - Emergency Medical Technician
LA Pierce College
Woodland Hills, CASkills
- Multitasking and organization
- Reliability and punctuality
- Compassion and empathy
- Clear communication
Affiliations
- Volunteer at dog rescue for past 15 years as well as other animal rescues
Timeline
Caregiver, Special Needs
IHSS In Home Support Services
01.2020 - 07.2024
Receptionist
Primecare Pharmacy
03.1995 - 05.1997
Receptionist
CB Commercial Real Estate
02.1990 - 02.1992
Switchboard Operator
A.O.M.I.
01.1988 - 12.1989
Some College (No Degree) - Microsoft Programs, Medical Transcription
College of The Canyons
Some College (No Degree) - Phlebotomy
Clinical Training Institute
Some College (No Degree) - Surgical Technologist
Premiere Career College
Some College (No Degree) - Emergency Medical Technician
LA Pierce College
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