Dina Cieslinski
Rochester,NY
Summary
Skilled Business Development leader offering 25 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
29
29
years of professional experience
Work History
Director of Student Dining
Harvest Table/Aramark
09.2023 - Current
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Reported issues to higher management with great detail.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Assisted in recruiting, hiring and training of team members.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
General Manager
Rohrbach Brewing Co
03.1995 - 09.2023
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Analyzed market trends and competitor activities to create competitive advantages.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Drove successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Developed unique events and special promotions to drive sales.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Built and maintained all POS systems with associated hardware
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Created sales promotions
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Handled all Human Resources including payroll and benefits
- Assisted in recruiting, hiring and training of team members.
- Proven ability to learn quickly and adapt to new situations.
- Contributed to community engagement efforts through participation in local events, sponsorships of charitable initiatives, and partnerships with area schools or organizations.
- Organized and detail-oriented with strong work ethic.
- Developed innovative marketing strategies to drive product awareness and increase sales volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Supported customers continuously from sales process to product set-up and use.
Pre-Kindergarten Teacher
A Time To Grow Preschool
08.2000 - 06.2005
- Utilized creative teaching strategies to engage students in classroom.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Established positive relationships with students and families.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Education
No Degree -
Isabella Graham Hart School of Nursing
RochesterRegents Diploma - Business
Churchville-Chili High School
Churchville, VA01.1991
Skills
- Relationship Building
- Business Development
- Customer Service
- Staff Management
- Event Planning
- Competitor Monitoring
- Order Management
- Sales Targeting
- Promotional planning
References
Available upon request.
Timeline
Director of Student Dining
Harvest Table/Aramark
09.2023 - Current
Pre-Kindergarten Teacher
A Time To Grow Preschool
08.2000 - 06.2005
General Manager
Rohrbach Brewing Co
03.1995 - 09.2023
No Degree -
Isabella Graham Hart School of Nursing
Regents Diploma - Business
Churchville-Chili High School
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