Summary
Work History
Education
Skills
Timeline
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Dina Cociuba

Dina Cociuba

College Grove,TN

Summary

Dynamic business owner with a proven track record as Owner of Upon the Rock Assisted Living, excelling in exceptional customer service and expert negotiation. Achieved a threefold increase in income through strategic financial management and fostering strong client relationships. Renowned for quality and attention to detail, creating a valued team culture that retained top talent.

Work History

Business Owner

Upon the Rock Assisted Living
2002 - 2024
  • Established strong customer relationships through excellent communication and attentive service. Our quality, attention to detail and service was renowned in the industry.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered, and networking with healthcare professionals creating a long waiting list for our facility.
  • Consulted with customers to assess needs and propose optimal solutions, offering flexible solutions to their care, physical and emotional needs and lifestyle.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting. Our income more than tripled during our many years of ownership.
  • Created a work environment in which staff felt valued, loved and appreciated not just for the job they did, but the amazing human beings they are. Many of our staff have worked with us for over 10 years.

Business Owner

Gracious Gatherings Catering & Event Planning
1998 - 2002
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team, coordinated this fast pace catering business while overcoming unexpected challenges such as traffic, no shows, etc. Fast paced corporate catering required daily problem solving skills.
  • Consulted with individual customers and corporate professionals to assess needs and deliver a flawless catering experience, where every detail was important and taken into consideration.
  • Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
  • Implemented efficient systems for inventory management, order processing, and delivery logistics.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Fostered positive company culture, attracting and retaining top talent through motivational leadership.

Sales Associate

Chrysler Jeep Dodge
1994 - 1998
  • Served as a liaison between customers and service departments, ensuring seamless post-sale experiences.
  • Boosted repeat business through excellent rapport-building skills, fostering long-term client relationships.
  • Collaborated with finance team to secure optimal financing solutions for customers.
  • Enhanced customer satisfaction through personalized service and diligent followup.
  • Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
  • Negotiated deals skillfully, securing favorable terms for both the buyer and dealership while maintaining high profit margins.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,

Education

GED -

David Douglas High School
Portland, OR

ADVANCED COURSES

THE LANDMARK FORUM
Phoenix, AZ

Skills

  • Exceptional Customer Service Skills

  • Business Ownership Skills

  • Sales / Expert Negotiator

  • Quality / Detail Oriented

Timeline

Business Owner

Upon the Rock Assisted Living
2002 - 2024

Business Owner

Gracious Gatherings Catering & Event Planning
1998 - 2002

Sales Associate

Chrysler Jeep Dodge
1994 - 1998

GED -

David Douglas High School

ADVANCED COURSES

THE LANDMARK FORUM

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Dina Cociuba