Dina DeLuca
Bronxville,NY
Summary
Accomplished Director at Depository Trust & Clearing Corporation, adept in people management and financial services, enhanced team performance and client satisfaction through strategic leadership and process improvement. Spearheaded cross-functional collaborations, significantly boosting decision-making efficiency. Expert in client onboarding, consistently fostering strong relationships and advancing organizational goals.
Overview
35
35
years of professional experience
Work History
Director of FICC Relationship Management
Depository Trust & Clearing Corporation
01.2024 - Current
- Developed high-performing team by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership to guide client strategy.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Director, FICC Client Relationship Manager
Depository Trust & Clearing Corporation
01.2011 - 11.2023
- Managed 30+ broker/dealer and bank clients of FICC, including the largest revenue generating clients.
- Maintained extensive knowledge on FICC products and services to provide optimal service support.
- Developed strong and broad relationships across managed clients.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Advocated for client needs within the organization, fostering a culture that prioritizes customer-centricity across all departments.
Service Bureau Relationship Manager
Depository Trust & Clearing Corporation
09.2007 - 01.2011
- Built and maintained relationships with new and existing service providers/vendors (Broadridge, FIS, BETA) interfacing with FICC on behalf of mutual clients.
- Provided exceptional customer service, resolving issues promptly and maintaining service provider/vendor trust throughout the resolution process.
- Maintained extensive knowledge on FICC products and services to provide optimal service support.
FICC Senior Relationship Manager
Government Securities Clearing Corporation, GSCC
04.1996 - 10.2007
- Managed a book of broker/dealer and bank relationships that interface to the Government Securities Clearing Corporation (GSCC)
- Performed consultative needs assessment with perspective clients to align with GSCC services.
- Trained clients on service offerings and front-end systems
Maintained an extensive customer relationship management system of clients and business operations - Produced monthly broker/dealer market share reports for senior management
Client Services Representative
Salomon Brothers, Inc.
06.1989 - 11.1995
- Supported 300 institutional clients and 500 internal sales, trading and research users of the Yield Book
- Resolved analytical and system discrepancies caused by market changes in fixed income securities including price, yield, volatility and duration
- Conducted on-site Yield Book demonstrations for customers, internal sales, and trading desks
Education
Bachelor of Science - Finance
Ithaca College
Ithaca05.1989
Skills
- Verbal and written communication
- People Management
- Problem Solving
- Fixed Income Clearing and Settlement
- Knowledge of Fixed Income Products including Treasury's, Agencies and Mortgage-backed securities
- Client Service
- Client Onboarding
- Salesforce
- FICC Rulebooks and SEC Regulatory Rules
Timeline
Director of FICC Relationship Management
Depository Trust & Clearing Corporation
01.2024 - Current
Director, FICC Client Relationship Manager
Depository Trust & Clearing Corporation
01.2011 - 11.2023
Service Bureau Relationship Manager
Depository Trust & Clearing Corporation
09.2007 - 01.2011
FICC Senior Relationship Manager
Government Securities Clearing Corporation, GSCC
04.1996 - 10.2007
Client Services Representative
Salomon Brothers, Inc.
06.1989 - 11.1995
Bachelor of Science - Finance
Ithaca College