Dina Encinas
Phoenix,AZ
Summary
To secure a position with a well established, stable organization that will lead to a lasting relationship in the field of finance. Areas of Expertise Customer Service Oriented Data Entry Time Management Effective Communication Problem Solver Proficient with MS Office, Access and Quickbooks
Overview
11
11
years of professional experience
Work History
Adecco/Charles Schwab
Phoenix, AZ
04.2011 - 05.2012
- Document Control Open mail, prep and scan documents Index/validate documents to the ACE/SWISS Responsible for processing Undeliverable mail, special projects and ACE comtracks Researching Client escalations Wells Fargo.
Customer Service
Uhaul
Phoenix, AZ
03.2009 - 04.2011
- Customer Service and inbound calls for vehicle rental reservations.
- Looking up Customer accounts.
- Hitch quotes.
- Scheduling.
Administrative Assistant
Goodwill of Central Arizona
Phoenix, AZ
05.2008 - 11.2008
- Managed office for three Project Coordinators and the Project Director.
- Processed and managed Client referral packages.
- Coordinated billing.
- And reconciled Visa payments Coordinated Client bus pass information through City of Phoenix.
- Generated Microsoft office documents as needed (e.g.
- Excel and Word).
Accounting Administrative Assistant
Govig & Associates/Staffmark
Scottsdale, AZ
12.2007 - 05.2008
- Reconcile bank statements and handled Accounts Payable and Receivables.
- Prepare tax forms for Clients.
- Provide Customer service via phone.
- Filing and data entry.
Receivable Manager
Reliance Marble
Mesa, AZ
10.2005 - 03.2006
- Reconcile banking statements.
- Superior Customer service.
- Filing and data entry.
Training Coordinator
University of Phoenix
Phoenix, AZ
12.2003 - 10.2005
- Managed training activities for 3 Trainers.
- Scheduled new employee orientation.
- Coordinated catering and hotel accommodations for trainees.
- Intensive Customer service via phone and email.
- Designate charge backs to appropriate department/employee.
Processing Equipment Operator/Administrative Ass
Salt River Project
Tempe, AZ
06.2002 - 12.2003
- Complete Customer service requests as needed.
- Meet deadlines and independently assign priority to projects.
- Editing and plotting of large format documents Scan and archive large and small format documents, PDF & TIF formats.
- Exposure to Cimage, MicrostationV7, Excel.
Administrative Assistant
12.2001 - 06.2002
- Assess quotes from external vendors for heavy equipment rentals.
- Liaison between vendors and Customers in need of equipment.
- Process service requests and assign equipment to various locations.
- Exposure to timekeeping process and software.
ATM Balancing Coordinator/Debit Fraud
01.2001 - 12.2001
- Receiving inbound calls and responding to Customer inquiries/callbacks regarding debit card, disputes and fraud claims Gathering all documents and required information to assist in resolving Customer claims.
- Worked with a variety of online systems to post debits/credits to Customer accounts.
- AXCIS, HOGAN, FDR, DAT, E-TRAN software used.
- Processed charge backs and returns to merchant's bank Direct communication with merchants to resolve Customer disputes.
Education
General Course work. -
1994
Timeline
- Adecco/Charles Schwab
04.2011 - 05.2012
Customer Service - Uhaul
03.2009 - 04.2011
Administrative Assistant - Goodwill of Central Arizona
05.2008 - 11.2008
Accounting Administrative Assistant - Govig & Associates/Staffmark
12.2007 - 05.2008
Receivable Manager - Reliance Marble
10.2005 - 03.2006
Training Coordinator - University of Phoenix
12.2003 - 10.2005
Processing Equipment Operator/Administrative Ass - Salt River Project
06.2002 - 12.2003
Administrative Assistant -
12.2001 - 06.2002
ATM Balancing Coordinator/Debit Fraud -
01.2001 - 12.2001
South Mountain C. C - General Course work.,
Similar Profiles
Jacob BridgesJacob Bridges
Financial Services Representative at Charles SchwabFinancial Services Representative at Charles Schwab
Miranda WithersMiranda Withers
Onboarding and Educational Development at Charles Schwab & CoOnboarding and Educational Development at Charles Schwab & Co
Sterling K. SmithSterling K. Smith
Senior Specialist, Client Services & Support Operational Support Account Solutions at Charles Schwab & Co.Senior Specialist, Client Services & Support Operational Support Account Solutions at Charles Schwab & Co.
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio
Jovan WilderJovan Wilder
Real Estate Agent at Jason Mitchell GroupReal Estate Agent at Jason Mitchell Group