Dina Nay
Roy,UT
Summary
Detail-oriented and results-driven professional with over 15 years of experience in collections account management and data entry. Proven ability to manage accounts, negotiate payment plans, and ensure timely collections while maintaining strong client relationships. Expertise in accurately entering and managing large volumes of data, streamlining processes, and using various software tools to enhance productivity. Skilled in maintaining a high level of accuracy, meeting deadlines, and exceeding performance metrics. Adept at problem-solving, communicating with clients, and resolving disputes efficiently. Known for a strong work ethic, organizational skills, and the ability to thrive in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Remote-Account Collection Manager/Data Entry Specialist
SNAP Finance
08.2021 - 01.2025
- As a Collections Account Manager was responsible for overseeing the collection of outstanding debts owed to our company, while also maintaining positive relationships and adhering to legal and ethical guidelines
- Customer Service: Handle disputes or issues professionally to maintain customer satisfaction
- Compliance: Ensuring all collection activities comply with relevant laws and regulations like the Fair Debt Collection Practices Act (FDCPA).
- Payment Arrangements: Set up and manage payment plans or settlements for overdue accounts.
- Client Communication: Contact customers via phone, email, or mail to remind or negotiate payment terms.
- Monitor Accounts Receivable: Track overdue accounts and prioritize collection efforts
- Enter data into databases, spreadsheets, or systems with high accuracy
- Update and maintain records, files, and information
- Verify data for errors and make necessary corrections
- Follow data privacy and confidentiality guidelines
Senior Collector/Data Entry Specialist
Exeter Finance
07.2016 - 03.2020
- As a Senior Account Collection Manager I oversaw the collection of delinquent car loan accounts, ensuring timely recovery of outstanding payments while maintaining customer relationships and compliance with financial regulations. This leadership role involves developing collection strategies, mentoring team members, and working closely with finance and risk departments to minimize losses.
- Manage high-risk and delinquent auto loan accounts to ensure timely collections
- Communicate with customers via phone, email, and written correspondence to negotiate payment arrangements or settlements
- Review loan histories, analyze credit risks, and determine best course of action for recovery
- Coordinate with repossession agents, legal teams, and credit reporting agencies as needed
- Prepare regular reports on collection status, recovery rates, and team performance for senior leadership
- Ensure compliance with all relevant state and federal laws (e.g., FDCPA, FCRA) and internal policies
- Handle escalated cases and complex customer situations professionally
- Data Entry of all customers info into all systems
Store Manager
USA Cash Services
07.2015 - 06.2017
- As a Store manager I typically oversaw daily operations at a branch that offers financial services like payday loans, title loans, check cashing, money transfers, and bill payment services. Here's a breakdown of what that role generally includes
- Handle escalated customer issues
- Promote services like payday loans, title loans, check cashing
- Ensure privacy, accuracy, and compliance in all transactions
- Manage cash drawer, safe, and daily bank deposits
- Enforce anti-fraud and compliance procedures
- Ensure adherence to federal and state lending laws (e.g., CFPB, state-specific regulations)
- Strong leadership and decision-making abilities
- Customer service & conflict resolution skills
- Experience in financial services, retail, or loan management
Education
High school diploma - General Studies
LAYTON HIGH SCHOOL
Layton, UT05.1991
Skills
- Risk assessment capabilities
- Professionalism and integrity
- Time management mastery
- Credit analysis proficiency
- Conflict resolution techniques
- Debt recovery expertise
- Data analysis
- Financial reporting
- Legal compliance awareness
- Goal oriented approach
- Payment plan development
- Stress management techniques
- Team leadership experience
- Data entry proficiency
- Patience and persistence
- Willing to learn
- Client confidentiality
- Teamwork
- Customer service
- Teamwork and collaboration
- Problem-solving
- Performance metrics
- Negotiation
- Loan processing
- Performance management
- Problem-solving aptitude
- Quality assurance
- Written communication
- Time management abilities
- Self motivation
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
Work Type
Full TimeInternshipPart TimeWork Location
RemoteHybridImportant To Me
4-day work weekPaid sick leave401k matchPaid time offWork from home optionHealthcare benefitsFlexible work hoursWork-life balanceCareer advancementCompany CulturePersonal development programsTeam Building / Company RetreatsTimeline
Remote-Account Collection Manager/Data Entry Specialist
SNAP Finance
08.2021 - 01.2025
Senior Collector/Data Entry Specialist
Exeter Finance
07.2016 - 03.2020
Store Manager
USA Cash Services
07.2015 - 06.2017
High school diploma - General Studies
LAYTON HIGH SCHOOL
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