Dina Fogel

Dedicated and accomplished Director of Reconstruction Central Operations with years of experience in the restoration industry. Passionate about delivering high-quality projects, ensuring customer satisfaction, and optimizing daily operations. .
- Successfully manage daily operations, customer satisfaction, and project quality for the Reconstruction Department.
- Oversee a team of 10 professionals, providing guidance, training, and support to ensure high performance and job satisfaction.
- Implement training programs to enhance team skills and improve overall project quality.
- Ensure compliance with industry standards, regulations, and company policies, maintaining a strong focus on safety.
- Responsible for WIPS (Work in Progress) accrual accounting and profitability analysis, optimizing financial performance.
- Achieved impressive revenue growth: First year, met the goal of $3 million in revenue; Second year, achieved $4.8 million in revenue.
- Utilize advanced software and tools, including DASH by NextGearSolutions (CoreLogic), Xcelerate, DocuSketch, EagleView, Hover (Beacon3D), ITEL, Xactimate, Microsoft 365, PowerBI, Sage and QuickBooks to streamline operations and enhance efficiency.
- Foster a culture of continuous improvement, implementing process enhancements and best practices.
- Collaborate with cross-functional teams to ensure seamless project execution and customer satisfaction.
- Maintain strong relationships with clients, addressing inquiries, concerns, and requests for information promptly and professionally.

- Assisted the Operations Manager and lead a team of 7 professionals in the reconstruction of insurance claims, ensuring adherence to project timelines and quality standards.
- Led the first interaction with customers on-site
- Utilized 3D scanning technology to collect detailed scans of project areas for exterior and interior repairs, enhancing accuracy in assessments.
- Scoped losses and assessed damage to property, meticulously documenting findings.
- Engaged in productive discussions with customers, explaining repair requirements, and obtaining work authorization/contracts.
- Collaborated with the estimating team, providing them with scope details and 3D scans based on the severity of the loss.
- Maintained a high level of customer satisfaction, as evidenced by consistently positive satisfaction survey results.
- Updated systems with accurate and up-to-date information regarding projects, customer interactions, and scope details.
- Successfully resolved complex claims and escalated issues when necessary, achieving a 90% resolution rate.
- Established key performance indicators (KPIs) for projects and monitored progress to meet or exceed established goals.
- Ensured compliance with environmental regulations and safety standards, prioritizing a safe work environment for all project stakeholders.
- Generated 1.7 million in revenue

• Site inspections to gather the necessary information pertaining to the reconstruction necessary to complete the project. Used 3D scanner Docusketch and documented with photos
• Educate the customer on the processes of reconstruction, insurance process, established realistic expectations, job schedule and completion
• Initiate all required contracts, authorizations, and other required documents with customers.
• Meet adjusters on job-site
• Scoped and wrote estimates using Xactimate
• Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business.
• Communicated project plans and progress to key stakeholders and project contributors.
• Reviewed and approved all project schedules and budgets / change orders and supplements.
• Contoured budget in DASH
• Maintained schedules to meet key milestones at every project phase.
• Built value and maintained a successful profit margin on each project.
• Customer Service, Communication, and Sales
• Work closely with all customers and subcontractors
• Visited job sites as needed to assist in production
• Produced 1.3 million in revenue

• Responsible for planning and oversight of projects to ensure they are within scope and completed on time and within budget
• Plan and designate project resources, time management
• Prepare budgets and monitor progress for each project by using gantt calendars
• Create and maintain a positive relationship with clients, keeping them informed throughout the project
• Call cold and warm leads to set up appointments and gather proper information about what the clients vision was
• Meet with potential clients, take measurements of proposed project and help design project scope
• Collect proposals from subcontractors and vendors
• Read blueprints, specifications, and related documentation per the scope of the job
• Estimate labor, material, and time requirements in order to be able to compute the overall cost of the project.

• Manage a large client base through LIVE streaming, social media; Facebook, Twitter, Instagram, SnapChat email, and phone calls
• Manage a large team of agents across the country via Zoom, social media, phone calls and email
• Trained team members how to advance higher in company by putting together a plan of action and individual goals
• Create and supply training materials on business growth through Social Media
• Conduct trainings on sales and marketing
• Interview potential agents
• Create invoices
• Manage inventory levels
• Attend events across the country.

• Would market home loan products and manage referral relationships with realtors, B2B other lenders, community development groups and city/county housing agencies
• Worked primarily with first-time homebuyers who were trying to obtain a mortgage
• Would pre-qualify customers
• Take mortgage applications as well as market to relevant referral sources in order to identify potential customers
• Responsible for the originating home loans to low- and moderate-income home buyers
• Would package home loan requests and perform credit risk analysis as well as coordinating secondary financing where applicable.

• Establish new customers through referrals, social media and in person contact
• Thrive at creating a pleasant photo experience for customers through outstanding customer service and creative photography
• Take high quality photos of high school seniors, boudoir, weddings, family, newborn babies, animals, automotive, jewelry, food and landscape
• Event photography, sports and corporate
• Experienced working on site in energetic and unpredictable environments, using natural lighting
• Touch up and color correct using Adobe Photoshop CS6 as well as Lightroom
• Processed and packaged the photos in whatever format the client needed.