Dina Gass-Rumage
Oklahoma City,OK
Summary
Proven skills in receiving, moving and stocking merchandise. Efficient, accurate and hardworking team player knowledgeable about grocery stocking and rotation procedures. Comfortable lifting 50+ pounds.
Knowledgeable Overnight stock associate with friendly disposition and desire to work hard. Known for outstanding work ethic. Comfortable lifting and trained to operate various equipment. People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying company needs to develop and deliver creative solutions.
Overview
9
9
years of professional experience
Work History
Overnight Stock Associate
Walmart
Oklahoma City, OK
09/11/20 - Current
- Maintained accurate inventory of stock levels throughout the night.
- Organized shelves and racks in a neat and orderly fashion.
- Stocked shelves with incoming items and removed outdated products.
- Assisted customers with locating desired items on the sales floor.
- Replenished supplies as needed to keep store fully stocked.
Front Desk Agent
Marriott
Oklahoma City , OK
07.2017 - 10.2018
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
- Verified accuracy of room rates and other charges during check-in process.
- Inputted guest information into computer system accurately and securely.
- Maintained cleanliness of lobby area at all times.
- Addressed customer needs in a timely manner.
Guest Service Manager
Aimbridge Hospitality
Oklahoma City , OK
02.2015 - 07.2017
- Assisted in the recruitment, training and management of Guest Service staff.
- Monitored customer service operations to ensure quality standards were met.
- Developed strategies to increase customer satisfaction levels and reduce customer complaints.
- Provided support with day-to-day operational issues related to guest services.
- Maintained accurate records of all guest interactions, inquiries and complaints.
- Ensured compliance with relevant policies, procedures and regulations regarding guest services.
- Conducted regular performance reviews for guest service staff members.
- Created reports on daily transactions and sales activity for management review.
- Identified areas of improvement in order to maximize efficiency of operations.
- Coordinated special events or activities related to guest services.
- Prepared weekly schedules for all guest service personnel.
- Addressed customer concerns promptly and professionally.
- Collaborated with other departments within the organization to ensure smooth functioning of operations.
- Monitored reservations to track incoming parties and special events.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Assistant Manager- Deli
Homeland Grocery
Oklahoma City , OK
10.2018 - 09/09/20
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Antelope High School
Antelope, CA06-1985
References
References available upon request.
Timeline
Assistant Manager- Deli
Homeland Grocery
10.2018 - 09/09/20
Front Desk Agent
Marriott
07.2017 - 10.2018
Guest Service Manager
Aimbridge Hospitality
02.2015 - 07.2017
Antelope High School
Overnight Stock Associate
Walmart
09/11/20 - Current