Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Dina M. Geschke

Middleburg Hts,OH

Summary

Experienced registered nurse with a background in case management, new hire training, and public health. Proficient in customer service, insurance verification, and data entry. Resourceful and detail-oriented professional known for problem-solving and multitasking abilities. Demonstrates a solid work ethic and exceptional ability to connect with diverse individuals, excelling in high-stress, fast-paced settings.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Ambulatory RN-Gastroenterology, General Surgery, Colorectal Surgery

Cleveland Clinic
09.2023 - Current
  • Respond to multiple phone calls and my chart messages daily
  • Schedule follow ups as needed at discharge
  • Assist with small in office procedures
  • Attend departmental meetings
  • Educated patients on disease management and preventative health strategies to enhance outcomes.
  • Ensured a safe environment for patients within the ambulatory setting by adhering to infection control protocols and maintaining clean workspaces.
  • Educated patients and families on disease processes, medications, and self-care techniques for better long-term management.
  • Managed emergency situations effectively, initiating appropriate interventions while coordinating additional support as needed from other healthcare professionals.
  • Educated family members and caregivers on patient care instructions.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.

RN Case Manager and Team Lead

Western Reserve Area Agency on Aging
10.2021 - 09.2023
  • Coordinated comprehensive care plans for clients, ensuring alignment with individual health goals and needs.
  • Monitored client health status through ongoing assessments, identifying changes and implementing timely interventions.
  • Educated clients and families on available resources, enhancing understanding of care options and services.
  • Developed training programs for new staff, fostering knowledge of case management processes and best practices.
  • Streamlined documentation processes using electronic health records systems, improving accuracy and accessibility of client information.
  • Advocated for clients' rights within healthcare settings, promoting access to necessary services and support networks.
  • Led quality improvement initiatives focused on patient outcomes, resulting in enhanced service delivery and satisfaction rates.
  • Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
  • Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
  • Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
  • Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
  • Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
  • Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
  • Developed strong relationships with patients and their families, providing support and education on health management.
  • Enhanced team efficiency, providing training and guidance to junior case managers and nursing staff.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained database systems to track and analyze operational data.

RN Case Manager

Aetna
06.2021 - 10.2021
  • Coordinated patient care plans with multidisciplinary teams to ensure comprehensive treatment.
  • Conducted thorough assessments to identify patient needs and develop tailored interventions.
  • Educated patients and families on disease management, medication adherence, and available resources.
  • Monitored patient progress and adjusted care strategies based on clinical outcomes and feedback.
  • Educated patients and families on available community resources, facilitating access to necessary support services.
  • Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
  • Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
  • Conducted comprehensive assessments of patient needs to inform effective care planning.
  • Reduced hospital readmission rates with proactive follow-up care and patient education on self-management techniques.

RN Case Manager and Team Lead

Western Reserve Area Agency on Aging
08.2019 - 06.2021
  • Coordinated comprehensive care plans for clients, ensuring alignment with individual health goals and needs.
  • Monitored client health status through ongoing assessments, identifying changes and implementing timely interventions.
  • Educated clients and families on available resources, enhancing understanding of care options and services.
  • Developed training programs for new staff, fostering knowledge of case management processes and best practices.
  • Streamlined documentation processes using electronic health records systems, improving accuracy and accessibility of client information.
  • Advocated for clients' rights within healthcare settings, promoting access to necessary services and support networks.
  • Led quality improvement initiatives focused on patient outcomes, resulting in enhanced service delivery and satisfaction rates.
  • Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
  • Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
  • Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
  • Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
  • Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
  • Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
  • Developed strong relationships with patients and their families, providing support and education on health management.
  • Enhanced team efficiency, providing training and guidance to junior case managers and nursing staff.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained database systems to track and analyze operational data.
  • Collected, arranged, and input information into database system.

Registered Nurse

City of Cleveland
09.2017 - 08.2019
  • Provide healthcare to community patients
  • Provide education to teens and young adults in reproductive health
  • Promote disease prevention and a healthy lifestyle
  • Order supplies, medications and stock clinic

Registered Nurse-Drug and Alcohol Detox/Med Surg

Lutheran Hospital
12.2015 - 09.2017
  • Assess patients, monitor vital signs, medication administration while managing their detox and chronic health conditions
  • Assist patients with ADL's
  • Maintain care plans
  • Work with multidisciplinary teams for safe transitions
  • Develop care plans
  • Education on maintaining their health and sobriety to prevent readmission

Education

Bachelorette of Nursing -

Ohio University
Athens, Ohio
05.2023

Associate Degree of Applied Science - Nursing

Cuyahoga Community College
Cleveland, Ohio
05.2016

Skills

  • Vital signs monitoring
  • Venipuncture techniques
  • HIPAA compliance
  • Clinical judgment
  • Documentation accuracy
  • Compassionate care
  • Patient triage
  • Health promotion
  • Strong clinical judgment
  • Direct patient care
  • Patient and family advocacy
  • Patient education and counseling

Accomplishments

  • Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
  • Documentation - Ensured charting accuracy through precise documentation.

Certification

Lean Six Sigma Certification, 05/23, Yellow Belt

Timeline

Ambulatory RN-Gastroenterology, General Surgery, Colorectal Surgery

Cleveland Clinic
09.2023 - Current

RN Case Manager and Team Lead

Western Reserve Area Agency on Aging
10.2021 - 09.2023

RN Case Manager

Aetna
06.2021 - 10.2021

RN Case Manager and Team Lead

Western Reserve Area Agency on Aging
08.2019 - 06.2021

Registered Nurse

City of Cleveland
09.2017 - 08.2019

Registered Nurse-Drug and Alcohol Detox/Med Surg

Lutheran Hospital
12.2015 - 09.2017

Associate Degree of Applied Science - Nursing

Cuyahoga Community College

Bachelorette of Nursing -

Ohio University

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