Dina Gonzalez

I would handle payroll, schedules, make employee monthly meetings, bookkeeping, ordering materials and keeping track of what was needed, billing for company stays for long term, attend out of city/state meetings for motel 6 chain, shadow managers from other locations in Bakersfield. Bill paying for the motel, hiring/firing.

• Participated in training sessions to understand company policies and procedures.
• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved safety procedures to create safe working conditions for workers.

• Assisted in training new staff on operational procedures and customer service standards.
• Responded promptly to customer inquiries, enhancing overall satisfaction.
• Coordinated scheduling of appointments and managed front desk operations effectively.
• Collaborated with team members to improve workflow.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Purchased and maintained office supplies.
• Collaborated with team members to enhance customer satisfaction through effective communication and problem-solving.
• Maintained a clean, safe, and organized office environment to enhance the customer experience.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.