Dina Granados
Missouri City,TX
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
1
1
Language
32
32
years of professional experience
Work History
Retail Store Manager
WSS Warehouse Shoe Sale
Houston, Texas
12.2018 - Current
- Managed daily store operations at WSS Warehouse Shoe Sale.
- Trained sales associates on footwear service and sales floor standards.
- Merchandised shoe displays using WSS promotional plans and brand layouts.
- Supervised inventory receiving, stockroom organization, and replenishment workflows.
- Coached team members on customer service and POS procedures.
- Scheduled staff coverage for sales floor, fitting area, and stockroom.
- Resolved customer concerns with calm, professional store communication.
- Monitored shrink controls and enforced WSS loss prevention procedures.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints promptly to uphold positive customer relationships.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Monitored performance metrics to assess sales, profitability, and customer service effectiveness.
- Coached and mentored employees through constructive feedback, supporting their long-term career development.
- Ensured all safety protocols were followed at all times by staff members.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Developed and maintained store policies and procedures.
- Performed regular audits to ensure compliance with company standards.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
Retail Store Manager
Payless Shoes
Houston, Tx
10.1994 - 10.2019
- Oversaw daily operations of retail store, ensuring efficient staff scheduling, effective inventory management, and high-quality customer service.
- Trained team members on customer service excellence and point-of-sale procedures to enhance customer interactions.
- Managed inventory receiving, organized stockroom, and streamlined replenishment workflows to maintain optimal product availability.
Education
Robert Elee
Houston, TexasSkills
- Store operations
- Inventory control
- Stock replenishment
- Sales forecasting
- Visual merchandising
- POS systems
- Point of sale systems
- Loss prevention
- Cash handling
- Staff scheduling
- Team leadership
- Recruitment and hiring
- Hiring practices
- Budget administration
- Problem solving
- Documentation expertise
Languages
Spanish
Professional
References
References available upon request.
Timeline
Retail Store Manager
WSS Warehouse Shoe Sale
12.2018 - Current
Retail Store Manager
Payless Shoes
10.1994 - 10.2019
Robert Elee