Dina Guerrero
Bay City,TX
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems. Personable and energetic, committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data entry, database management, and scheduling.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Dental Arts Of Bay City
07.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Sorted and delivered mail and packages upon arrival to correct staff members.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
COVID-19 Temperature Screener
BHI Energy
09.2021 - 10.2021
- This was a seasonal job during a Nuclear Plant shutdown.
- Conducted contactless temperature readings, minimizing the risk of virus transmission between staff and patients.
- Reported any equipment malfunctions or inconsistencies promptly, ensuring the accuracy of temperature readings at all times.
- Responded calmly and efficiently during high-pressure situations where there were large volumes of people requiring screening services simultaneously.
- Enhanced safety measures by vigilantly monitoring and maintaining social distancing guidelines among visitors and staff members.
- Coordinated with site supervisors to address any concerns or challenges that arose during daily operations, fostering a supportive work environment.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
Shuttle Bus Driver
GCS Energy Services
09.2019 - 10.2019
- This was a seasonal job during a Nuclear Plant shutdown.
- Increased safety awareness with thorough pre-trip inspections and routine maintenance checks.
- Facilitated prompt pick-ups and drop-offs by accurately planning routes based on passenger requirements or event schedules.
- Assisted passengers with boarding and disembarking, ensuring a smooth and safe experience for all riders.
- Fueled and performed pre-trip and post-trip inspections to support the safe operating condition of the vehicle.
- Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
- Handled challenging situations calmly and professionally, resolving conflicts when necessary to maintain a peaceful atmosphere on the bus.
Hair and Makeup Artist
God's Creation Photography
05.2018 - 08.2018
- Achieved client satisfaction by providing exceptional hair and makeup services tailored to individual preferences.
- Stayed current on trends and innovations within the beauty industry by attending conferences, trade shows, and continuing education courses.
- Ensured a smooth and efficient workflow during high-traffic event days by coordinating with fellow team members, leading to seamless execution of services.
- Expanded clientele base through consistent delivery of high-quality work paired with excellent customer service skills.
- Collaborated with photographers, models, and stylists for successful fashion shoots, ensuring professional results that met project goals.
- Answered phone calls and emails to schedule client appointments.
Assistant Makeup Artist- Hairstylist
Cynful Makeup
09.2017 - 02.2018
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the safety of all clients.
- Developed strong relationships with clients by being attentive to their needs and providing exceptional customer service.
- Improved client experience with detailed consultations, understanding their preferences and desired outcomes.
- Assisted lead makeup artist in preparing clients for photo shoots, ensuring a professional and efficient process.
Education
Registered Dental Assistant License - Registered Dental Assistant
University of Texas Health Science San Antonio
San Antonio, TX01.2023
Cosmetology License - Cosmetology
Wharton County Junior College
Wharton, TX05.2017
High School Diploma -
Palacios High School
Palacios, TX05.2016
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Appointment Scheduling
- Office Organization
- File Organization
- Sensitive information handling
- Multi-Line Telephone Systems
- Mail Sorting
- Office supplies inventory management
- Problem-Solving
- Data Entry
- Microsoft Office
- Basic Math
- Billing and Invoicing
- Bank Deposits
Timeline
COVID-19 Temperature Screener
BHI Energy
09.2021 - 10.2021
Front Desk Receptionist
Dental Arts Of Bay City
07.2021 - Current
Shuttle Bus Driver
GCS Energy Services
09.2019 - 10.2019
Hair and Makeup Artist
God's Creation Photography
05.2018 - 08.2018
Assistant Makeup Artist- Hairstylist
Cynful Makeup
09.2017 - 02.2018
Registered Dental Assistant License - Registered Dental Assistant
University of Texas Health Science San Antonio
Cosmetology License - Cosmetology
Wharton County Junior College
High School Diploma -
Palacios High School