Dina Heredia
Dallas,TX
Summary
Proactive and detail-oriented, I excelled at Amazon as a Customer Returns Associate, where I enhanced returns efficiency and accuracy, surpassing performance metrics. Skilled in Microsoft Office and adept at complaint handling, I streamlined processes and improved customer satisfaction through effective communication and meticulous documentation.
Overview
3
3
years of professional experience
Work History
Customer Returns Associate
Amazon
Dallas, TX
10.2021 - 05.2024
- Consistently met performance metrics in processing returns quickly and accurately, contributing to overall department success.
- Ensured accurate record-keeping by diligently updating the company''s database with return information.
- Streamlined the returns process for improved efficiency and reduced product handling time.
- Assisted customers with return inquiries, providing accurate information on company policies and procedures.
Education
GED -
GED PROGRAM
Dallas, TX07-2025
Skills
- Organization
- Microsoft office
- Documentation
- Complaint handling
Languages
English
Native or Bilingual
Timeline
Customer Returns Associate
Amazon
10.2021 - 05.2024
GED -
GED PROGRAM