I most recently built and launched a new company which was a luxury dog hotel called A Ruff Day Bark Club and offered services ranging from doggie daycare along with boarding and grooming.
Overview
24
24
years of professional experience
Work History
Owner/Founder
A Ruff Day Bark Club
03.2017 - 03.2024
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
Generated revenues yearly and effectively capitalized on industry growth.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Interacted well with customers to build connections and nurture relationships.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Trained and motivated employees to perform daily business functions.
Assisted in recruiting, hiring and training of team members.
Introduced new methods, practices, and systems to reduce turnaround time.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Owner
Custom Furniture World
03.2010 - 03.2017
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Evaluated suppliers to maintain cost controls and improve operations.
Performed statistical analyses to gather data for operational and forecast team needs.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Established, optimized and enforced business policies to maintain consistency across industry operations.
Reduced operational risks while organizing data to forecast performance trends.
Implemented marketing strategies to increase brand awareness and attract new customers.
Real Estate Sales Associate
The Seagate Hotel & Beach Club
02.2005 - 03.2007
Achieved consistent client satisfaction ratings by maintaining regular communication updates throughout each stage of the buying or selling process.
Utilized social media marketing strategies to promote properties, reaching a wider audience and increasing inquiries.
Provided guidance to first-time homebuyers, ensuring a smooth process from beginning to end.
Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
Negotiated favorable contract terms for clients, resulting in successful closings and increased client satisfaction.
Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
Sales Associate
The Boca
03.2000 - 03.2005
Generated new sales leads to achieve and exceed monthly sales goals.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Solved customer challenges by offering relevant products and services.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Education
Bachelor Of Business - Marketing
University of Miami, Miami, FL
Skills
MIssion and Vision
Community Outreach
Program Oversight
Sales Growth
Revenue Growth
Organizational Development
Transformative leadership
Business Leadership
Sales Promotion
Logistics
Incident Response
Start-Up Operations
Organizational Structuring
Business marketing
Product Launches
Campaign Management
Social Media Platforms
Decision-Making
Innovative
Market Trends Analysis
Excellent Written and Verbal Communication
Building rapport
Meeting Sales Goals
Timeline
Owner/Founder - A Ruff Day Bark Club
03.2017 - 03.2024
Owner - Custom Furniture World
03.2010 - 03.2017
Real Estate Sales Associate - The Seagate Hotel & Beach Club
02.2005 - 03.2007
Sales Associate - The Boca
03.2000 - 03.2005
University of Miami - Bachelor Of Business, Marketing
Radiation Therapy Clinical Rotations at Orlando Health Cancer Institute Lake MaryRadiation Therapy Clinical Rotations at Orlando Health Cancer Institute Lake Mary