Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dina Jean-Baptiste

Brooklyn,USA

Summary

Experienced front desk secretary with a proven ability to efficiently and professionally resolve daily challenges. Adaptable to evolving demands and quick to acquire new knowledge. Highly motivated with a strong work ethic, adaptability, and outstanding interpersonal abilities. Skilled in working autonomously or collaboratively within teams, excelling at swiftly mastering new skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

FGP Sec-I Intake/Scheduler

NYU Langone Slope Pediatrics
08.2022 - Current
  • Participate in training new-hire
  • Scheduling appointments for patients via Epic
  • Greet patients upon arrival, collecting medical history and verifying insurance
  • Answer incoming calls in a professional manner and directed them to the appropriate personnel
  • Assist with check-in and check-out of patients in an efficient manner, ensuring all necessary forms are completed accurately
  • Provide administrative support services as the secretary of a pediatric neuropsychologist
  • Responsible for Patient, Referral, and Authorization workqueues
  • Handle, organize, distribute mail and faxes, prepare standard letters and forms as needed
  • Process payments for co-pays or services rendered
  • Release medical records in accordance of HIPAA and FGP ROI procedures
  • Work collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries
  • Proactively anticipate patient needs, and participate in service recovery by applying the CARES model (Connect, Align, Respond, Ensure, and Sign-Off), and escalate to leadership as appropriate
  • Troubleshoot and resolve complex customer service issues to enhance patient and family experience.

Patient Care Coordinator

Mount Sinai
09.2017 - 05.2022
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Scheduled / Rescheduled appointments for patients and coordinated follow-up visits as needed.
  • Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
  • Assisted in training new hire upon request
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Liaised effectively with patients, doctors and staff members, accessing medical charts and promoting high level of communication and interaction.
  • Provided interpretation services to patient when needed

Winston Resources

Mount Sinai
04.2017 - 09.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly services.
  • Verified insurance coverage for appointments
  • Scheduled appointment for patients through Epic and Cerner.
  • Answered, transferred calls, and sending messages to the appropriate department and location as needed
  • Confirm and update patients’ demographics, Initiating reminder phones calls for appointments
  • Followed all HIPAA and appropriate handling of PHI documents

Information Desk Receptionist

Be Well Primary Health Care Center
01.2015 - 04.2017
  • Greeted patients, answered inquiries and directed them to appropriate areas.
  • Provided customer service and assisted with basic information regarding services offered.
  • Processed payments for various services provided at the reception desk.
  • Ensured proper maintenance of reception area including tidying up furniture, organizing materials.
  • Greeted and checked in patients, updating patient information in computer system.
  • Processed referrals for specialist when requested by physicians or patients.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and workflows.
  • Provided interpretation and transportation services upon request

Education

Associate of Applied Science - Clinical And Administrative Medical Assistant

Swedish Institute College of Health Sciences
New York, NY
04-2025

Certificate - Clinical Medical Assistant

Swedish Institute College of Health Sciences
New York, NY
07-2024

A.A.S - Office Administration

Borough of Manhattan Community College of The City University of New York
New York, NY
06.2011

Bachelor of Science - Business Administration And Management

Berkeley College
New York, NY
01-2026

Skills

  • Safety awareness

  • Materials Organization

  • Customer Service

  • OSHA Regulations

  • Facility Opening and Closing

  • Strong Work Ethic

  • Reliability

  • Initiative and Self-Motivation

  • Medical Terminology

  • Medical Records Management

  • Critical thinking abilities

  • HIPAA

  • Insurance Verification

  • Computer skills

  • Inventory tracking

  • Conflict resolution techniques

  • Proficient in MedMasters, Epic, and Cerner EMR systems

Certification

RMA (AMT)

BLS by American Heart Association

Languages

Haitian / Creole

Timeline

FGP Sec-I Intake/Scheduler

NYU Langone Slope Pediatrics
08.2022 - Current

Patient Care Coordinator

Mount Sinai
09.2017 - 05.2022

Winston Resources

Mount Sinai
04.2017 - 09.2017

Information Desk Receptionist

Be Well Primary Health Care Center
01.2015 - 04.2017

A.A.S - Office Administration

Borough of Manhattan Community College of The City University of New York

Associate of Applied Science - Clinical And Administrative Medical Assistant

Swedish Institute College of Health Sciences

Certificate - Clinical Medical Assistant

Swedish Institute College of Health Sciences

Bachelor of Science - Business Administration And Management

Berkeley College

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