Dina Johnson
Hampton,VA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager
Hampton Oral And Facial Surgery
02.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Office Manager
Dr.Shannon Martin
01.2018 - 02.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Office Manager
Dr.Robert Dreelin
03.2004 - 01.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
. - Science Education
Thomas Nelson Community College
Hampton, VA08.2002
High School Diploma -
Denbigh High School
Newport News, VA06.2001
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Clear oral/written communication
- Customer Relations
- Billing
- Scheduling and calendar management
- Credit and collections
Certification
- CNP - Certified Notary Public
Timeline
Office Manager
Hampton Oral And Facial Surgery
02.2022 - Current
Office Manager
Dr.Shannon Martin
01.2018 - 02.2022
Office Manager
Dr.Robert Dreelin
03.2004 - 01.2018
. - Science Education
Thomas Nelson Community College
High School Diploma -
Denbigh High School
- CNP - Certified Notary Public