Dina Kassem
Summary
A highly organized, driven and motivated individual who is seeking admission into the Graduate Entry Master of Science in Nursing program, leveraging my comprehensive educational background and passion for patient centered care to engage in an immersive learning environment that fosters critical thinking, leadership, and evidence-based practice, with the ultimate goal of becoming a a highly skilled, competent and compassionate nurse who can contribute to the healthcare community.
Overview
11
11
years of professional experience
Work History
English Instructor
Instructive British Institute
01.2011 - 01.2013
- Increased student participation in class discussions by creating thought-provoking prompts and encouraging diverse perspectives.
- Developed and implemented course materials, lecture notes and assignments.
- Advised students and provided guidance on academic progress.
- Created and administered interactive activities for students.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Supplemented instruction and increased student understanding with use of audio-visual equipment and other technology.
- Facilitated class discussion to help students work through questions and expand understanding.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Educated students in basics of English grammar and conversational speaking.
Teacher, Grade 1
Al Bashaer International School
01.2009 - 01.2011
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Fostered student curiosity and interest through creative hands-on activities.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Created and developed lesson plans to meet students' academic needs.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Planned and implemented integrated lessons to meet national standards.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
English Instructor
Global Education, Inc.
01.2009 - 01.2010
- Enhanced student comprehension by incorporating interactive activities and real-life examples in lessons.
- Developed clear and concise lesson plans tailored to the diverse needs of adult ESL learners, ensuring individualized instruction.
- Promoted language acquisition through authentic listening and speaking activities, resulting in improved communication skills among students.
- Collaborated with other professionals to develop creative solutions to challenges faced by adult learners.
- Provided individual mentoring and special tutoring to struggling students.
- Modified curriculum plans with colleagues to meet changing student needs.
Administrative Assistant
Islamic School Of Greater Toledo
01.2007 - 01.2009
- Recommending processes and procedures to implement efficiencies with-in departments
- Interacting with staff members, teachers, parents and students to coordinate activities
- Conducting various surveys to increase productivity among staff and parents
- Providing logistics for events including facility, catering, communication and agenda
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Pharmacy Technician
Kroger Pharmacy
06.2002 - 12.2006
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Education
University of Toledo
Toledo, OHBachelor of Arts - Psychology
University of Toledo
Toledo, OH05.2024
Skills
- detail and goal oriented
- bilingual (English & Arabic)
- resilient when working under pressure
- strong verbal and written communication
- self-motivated
- flexible and adaptable
- compassionate and patient
- strong analytical and problem solving abilities
- team work and collaboration
- organized and manages time efficiently
- actively listens and builds relationships
- critical thinking and decision making
Timeline
English Instructor
Instructive British Institute
01.2011 - 01.2013
Teacher, Grade 1
Al Bashaer International School
01.2009 - 01.2011
English Instructor
Global Education, Inc.
01.2009 - 01.2010
Administrative Assistant
Islamic School Of Greater Toledo
01.2007 - 01.2009
Pharmacy Technician
Kroger Pharmacy
06.2002 - 12.2006
University of Toledo
Bachelor of Arts - Psychology
University of Toledo