Dina Knight
Hollywood,FL
Summary
Proactive and detail-oriented, I excelled at Sheraton Hotel & Resorts by leveraging my hospitality service expertise and exceptional customer service skills. Achieved seamless guest experiences through effective multitasking and collaboration, significantly enhancing guest engagement without compromising service quality. Demonstrated proficiency in food safety and POS system management, underscoring a strong work ethic and professional appearance. Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Server
Sheraton Hotel & Resorts
02.2011 - 12.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Banquet Server
Convention Center
03.2003 - 11.2011
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Banquet Server,Hostess, Room Service
Hyatt Regency Hotel Pier 66
01.2003 - 08.2005
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
Education
N/A - Real State
American Homes Usa
Hollywood, FL06-2024
Skills
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Strong Work Ethic
- Hospitality service expertise
- Cleanliness standards
- Food safety understanding
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Server
Sheraton Hotel & Resorts
02.2011 - 12.2014
Banquet Server
Convention Center
03.2003 - 11.2011
Banquet Server,Hostess, Room Service
Hyatt Regency Hotel Pier 66
01.2003 - 08.2005
N/A - Real State
American Homes Usa
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