Dina Lacayo
Gaithersburg,MD
Summary
Dedicated Dental Office Manager with 15 years of experience in front office and clinical roles. Strong communication and organization skills with a demonstrated history of managing staff, directing patients and completing clerical work. Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experience medical and dental field for 15 years. Organized office manager with a strong ability to manage functions and direct administrative personnel to meet the needs of executive. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. . Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Dental Office Manager
Brian Krandell DDS
01.2019 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Insurance payment posting
- Following up with insurances claims
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Dental Front Office Receptionist
Germantown Dental
09.2018 - 05.2023
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Provided excellent customer service to create positive experiences and build patient trust.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Completed patient referrals to other medical specialists.
- Managed patient billing processes for timely, accurate payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office bookkeeping with insurance billing and patient payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Dental Receptionist
Family Dentistry DDS
05.2013 - 08.2018
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Obtained payments from patients and scanned identification and insurance cards.
Education
High School Diploma -
Quince Orchard High School
Gaithersburg, MD06.2004
Skills
- Claim Verifications
- Scheduling
- Schedule Management
- Patient Care
- Inquiry Requests
- Payment Plans
- Oral Health Care
- Handling Complaints
- Workflow Coordination
- Coordinate Schedules
- Customer Service Management
- Microsoft Office
- New Hire Orientation
- Reminder Calls
- Prescription Refills
- Team Meetings
- Customer Inquiries
- High-Volume Environments
- Data Communications
- Policies and procedures
- Patient care
- Financial Management
- Staff Management
- Posting payment
- Dental insurances knowledge
Languages
Spanish
Native or Bilingual
Timeline
Dental Office Manager
Brian Krandell DDS
01.2019 - Current
Dental Front Office Receptionist
Germantown Dental
09.2018 - 05.2023
Dental Receptionist
Family Dentistry DDS
05.2013 - 08.2018
High School Diploma -
Quince Orchard High School
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