Dina Licea
Irving,TX
Overview
18
18
years of professional experience
Work History
Senior Supervisor
Club Demonstration Services
01.2021 - 05.2022
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Identified areas of conflict among team members and immediately worked to resolve those issues using negotiation and active listening.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
Sales Associate
Inspire Me Braceletes
10.2019 - 01.2020
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Crew Member
Cinanabon
11.2018 - 12.2018
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Hostess
Rio Mambo
10.2017 - 12.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
Server
Steak And Shake
04.2015 - 09.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Inventory Specialist
Quality Honey Comb
04.2004 - 06.2008
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
Education
No Degree - English As Second Language
Stanford Carrer Institute
Forest, VA12.2017
High School Diploma -
A Noble Private School
Dallas, TX05.2008
General Studies - Bible Studies
Insituto Perfeccionando A Los Santos
Arlington, TX05.2005
Skills
- Operational Efficiency and Safety
- Maintaining Clean Work Areas
- Data Analysis
- Staff Oversight
- Inventory Control Processes
- Employee Supervision
- Resolving Conflicts
- POS Inventory System Operation
- Credit Card Transaction Processing
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Senior Supervisor
Club Demonstration Services
01.2021 - 05.2022
Sales Associate
Inspire Me Braceletes
10.2019 - 01.2020
Crew Member
Cinanabon
11.2018 - 12.2018
Hostess
Rio Mambo
10.2017 - 12.2017
Server
Steak And Shake
04.2015 - 09.2015
Inventory Specialist
Quality Honey Comb
04.2004 - 06.2008
No Degree - English As Second Language
Stanford Carrer Institute
High School Diploma -
A Noble Private School
General Studies - Bible Studies
Insituto Perfeccionando A Los Santos