Dina Longhitano
Mahopac
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Beauty Advisor/Senior Skincare Advisor
Sephora USA
08.2015 - 11.2023
- Senior Skincare Advisor
- Partner with managers to train and educate other employees
- Help with FSC events and brand partnering
- Maintained counter and display areas for cleanliness and organization.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
- Inventory Management
- Helped in Operations Department
- Arranged merchandise to present visually appealing displays and attract clientele.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Followed up with customers to increase satisfaction with purchases and services.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Key Account Manager
The Body Shop
09.2012 - 05.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Manager
Hollywood Tans Salon
09.2009 - 06.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Open and closed store
- Improved marketing to attract new customers and promote business.
Key Holder
Club Fit
06.2009 - 09.2010
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Conducted regular product trainings for staff, boosting their confidence and sales capabilities.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Mentored new sales associates to contribute to store's positive culture.
- Worked In Energy Center, which was in charge of watching the clients children while they worked out at the gym
- Improved team morale and efficiency through effective delegation and clear communication.
Education
High School Diploma -
Mahopac High School
Mahopac, NY06.2008
Skills
- Upselling and Cross-Selling
- Friendly and Outgoing
- Product Demonstrations
- Customer Service
- Relationship Building
- Customer Needs Assessment
Timeline
Beauty Advisor/Senior Skincare Advisor
Sephora USA
08.2015 - 11.2023
Key Account Manager
The Body Shop
09.2012 - 05.2014
Manager
Hollywood Tans Salon
09.2009 - 06.2012
Key Holder
Club Fit
06.2009 - 09.2010
High School Diploma -
Mahopac High School
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