Dina Lyon
San Diego,CA
Summary
Friendly retail professional with a successful background in sales and marketing. I have outstanding customer service skills and relationship building strengths. I am eager to secure and maintain a full-time position within a company that can challenge me, and see the excellent time management and problem-solving abilities I have.
Overview
14
14
years of professional experience
Work History
Retail Sales Assistant / Loan Processor
Bay Equity Home Loans
07.2019 - 01.2023
- Sales assistant as well as personal assistant to San Diego branch manager for Bay Equity. Duties included strong administrative responsibilities as well as a full time mortgage loan processor. responsibilities.
- Assisted customers with completing loan applications and understanding the home loan process.
- Processed FHA/VA, Conventional, USDA and other loan programs.
- Utilized loan origination software such as, but not limited to, Encompass, Microsoft Office Suite, and AUS system DU/DO.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Conducted credit analyses on applicants to assess risk levels prior to Underwriting submission/approval.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
- Promoted positive work environment through effective communication skills and teamwork initiatives.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
Account Executive
Neyenesch Printers
12.2017 - 07.2019
- Extensive outside sales and marketing focused on, but not limited to a Southern California territory.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Serviced accounts to propose new products and services and maximize company revenue.
- Conducted corporate marketing team sales presentations to illustrate value of product & services.
- Built strong client, vendor and community relationships to promote long term business growth.
- Provided client class trainings, and plant tours for large corporate marketing teams.
- Attended large networking events for company representation including BBB of San Diego, AIGA, Creative Mornings and many other corporate foundations.
Marketing Manager/ Sales Representative
Creative Coatings
10.2009 - 12.2017
- Sales assistant to company owner as well as company Marketing Manager.
- Maintained a seasoned 50 year existing book of business as well as cold calling for new business.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Managed and created company brand messaging collateral, materials, marketing copy, images, videos, emails, and other company collateral.
- Worked with graphic designers and marketing teams to establish and create theme and tone for content.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed and maintained courteous and effective working relationships with all vendors.
- Constant courting and research for new business, including and not limited to cold calling
- Scheduled presentations, meetings, group trainings, plant tours and more
- Attended large networking events for company representation within the printing industry.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
Account Executive
Rush Press/Consolidated Graphics
09.2008 - 10.2009
- Extensive outside sales and marketing covering a large Southern California territory.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Executed successful sales strategies to convert leads into customers.
- Scheduled meetings for product presentations, trainings, and facilitating all client requests
- Attended large corporate networking events for company representation.
Education
High School Diploma -
Lynnwood High School
Lynnwood, WA06.1989
Skills
- Strong Administrative Support
- Proficient in Microsoft Office Suite
- Customer Relations & Product Education
- Product Sales & Account Management
- Project Planning, Cost Estimation & Project Management skills
- Critical thinking; Decision making while multitasking
References
Available upon request
Timeline
Retail Sales Assistant / Loan Processor
Bay Equity Home Loans
07.2019 - 01.2023
Account Executive
Neyenesch Printers
12.2017 - 07.2019
Marketing Manager/ Sales Representative
Creative Coatings
10.2009 - 12.2017
Account Executive
Rush Press/Consolidated Graphics
09.2008 - 10.2009
High School Diploma -
Lynnwood High School
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