Dina Martinez

• Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
• Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
• Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
• Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
• Completed credit payments via card processing systems.
• Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Kept register accurate through correct billing, payment processing and cash management practices.

• Operated cash register for cash and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Restocked and organized merchandise in front lanes.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

• Labeled, recorded and inspected packaging to prepare for shipment or storage.
• Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
• Assisted with quality and production process improvements to support new packaging initiatives.
• Used pallet jacks to safely move product and materials.
• Supported new employees with training in proper stripping, packaging, inventory management and cleaning.
• Completed processing activities to conform with laws, safety standards and product hygiene standards.
• Interacted with inspection department to address and resolve packaging issues.
• Monitored team work performance and elevated production or personnel issues to management.
• Supervised activities of manual packagers and automatic packaging lines.
• Kept team in line with productivity targets and safety standards.
• Trained employees on standard operating procedures and new policies.
• Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.

• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend and holiday shifts.
• Cultivated interpersonal skills by building positive relationships with others.
• Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.

• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

HACCP Certified