Overview
Work History
Education
Skills
Languages
Timeline
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Dina Massad

Saint Peters,MO

Overview

10
10
years of professional experience

Work History

Associate Banker

JP Morgan Chase
04.2024 - Current
  • Assisted customers with account openings, deposits, withdrawals, and account inquiries, maintaining a 92% customer satisfaction rating.
  • Managed cash handling operations, including balancing drawers and conducting audits, ensuring compliance with banking regulations.
  • Collaborated with the team to exceed branch sales targets, promoting banking products and services.
  • Processed paperwork for new accounts, loans, and daily transactions with a focus on accuracy and confidentiality.
  • Strengthened client relationships by providing personalized attention and consistent communication.
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.

Marketing Manager

Novo Wholesale
01.2023 - 02.2024
  • Cultivated a welcoming and helpful environment, fostering customer loyalty.
  • Masterminded visually appealing product displays, driving customer engagement and increasing sales.
  • Designed and sent email campaigns, analyzing open and click-through rates.
  • Implemented security measures, minimizing theft and other potential risks.
  • Maintained and updated the company website, using platforms like WordPress.
  • Assigned responsibilities for 4 employees, set work schedules, and maintained a productive and knowledgeable workforce.
  • Developed and maintained strong relationships with more than 150 suppliers, negotiating favorable terms for product purchases.
  • Created brochures, presentations, and other materials to support the sales team.
  • Boosted brand visibility by developing and executing targeted marketing campaigns.
  • Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
  • Increased brand visibility by developing and executing innovative social media campaigns.
  • Boosted brand awareness for 450 products and generated leads while managing internal and external marketing campaigns and programs.

Development Specialist for Scholarships and Grants

Bethlehem University
07.2018 - 07.2022
  • Forged partnerships with local businesses, schools, and community organizations that provide additional resources or support necessary to expand reach further than ever before.
  • Worked directly with the Vice President and the Development office director to coordinate events with donors and book travel accommodations for any event.
  • Established and nurtured strong relationships with more than 1200 donors, alumni, and potential supporters, resulting in sustained engagement and repeat contributions to my University.
  • Served as the primary point of contact for internal and external communications, handling phone calls, emails, and in-person inquiries.
  • Wrote persuasive grant proposals, grant reports, and donor appeals to secure financial support for scholarships and grants.
  • Organized scholarship award ceremonies, recognizing donors and recipients for their contributions and achievements.
  • Continued to establish trusting relationships with major donors during face-to-face visits that resulted in increased annual contributions over time.
  • Identified training needs and developed content while evaluating existing programs.
  • Strengthened relationships with donors through prompt communication and personalized stewardship activities.
  • Developed and executed comprehensive around 24 marketing strategies, increasing the number of scholarships and grants.

Administrative Assistant to the Vice President

Bethlehem University
06.2014 - 07.2018
  • Organized 30+ meetings and presentations for the Vice President, enhancing departmental communication.
  • Researched industry trends and best practices, contributing to the development of 5 new company policies.
  • Processed $10K+ in travel reimbursements for executives.
    Coordinated onboarding for 15+ new employees, facilitating training sessions.
  • Managed daily office operations, overseeing internal and external communications weekly.
  • Planned and executed university events, including graduations with 200+ attendees.
  • Maintained records for 50+ departmental activities and assisted in financial tracking and budget reporting.

Education

Masters in Business Administration (MBA) -

Birzeit University
Ramallah
05.2022

Bachelor in Business Administration - Marketing

Bethlehem University
Bethlehem
05.2013

Skills

  • Leadership Skills
  • Analytical Thinking
  • Customer Relationship Management
  • Communication Skills
  • Event Planning and Executing
  • Digital Marketing and Social Media Marketing Skills

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Associate Banker

JP Morgan Chase
04.2024 - Current

Marketing Manager

Novo Wholesale
01.2023 - 02.2024

Development Specialist for Scholarships and Grants

Bethlehem University
07.2018 - 07.2022

Administrative Assistant to the Vice President

Bethlehem University
06.2014 - 07.2018

Masters in Business Administration (MBA) -

Birzeit University

Bachelor in Business Administration - Marketing

Bethlehem University

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Dina Massad