Dina Matthews
Carlsbad,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proven track record of maintaining efficient office operations. Fast-learning with an eye for detail and to problem solve creatively. Excellent communication skills and customer service. Successful at managing Multiple priorities.
Overview
18
18
years of professional experience
Work History
Front Office Coordinator
Dr. Patricia Patino DDS
11.2021 - 10.2023
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Contributed to company growth by improving office production, collections and maximize efficiency.
- Updated physical records and files to maintain current, accurate, and compliant documentation.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Handled all insurance plan revocation correspondence,
Dental Office Manger
Dr Robert Wasserman DDS
07.2005 - 09.2018
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Review reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Managed day-to-day operations, working efficiently and productively with all team members.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Reduced wait times for patients through effective coordination of staff schedules.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
Education
Certification - CPR/AED
Express Training Solutions
05.2023
Skills
- Scheduling and Calendar Management
- Front Office Management
- Multitasking and Organization
- Phone and Email Etiquette
- Accounts Payable and Receivable
- Record Preparation
- File Organization
- Customer Service Management
- Report Preparation
- Data Entry
- Office Supplies Management
- Insurance Verification
Timeline
Front Office Coordinator
Dr. Patricia Patino DDS
11.2021 - 10.2023
Dental Office Manger
Dr Robert Wasserman DDS
07.2005 - 09.2018
Certification - CPR/AED
Express Training Solutions
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