Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Dina Mc Hugh

Vero Beach,FL

Summary

Dynamic Hospitality Manager with 10+ years of a proven track record at Golden Corral Buffet, enhancing customer service ratings through SMG reviews and effective staff training and complaint resolution. Skilled in employee scheduling and Health Department and Ecolab compliance. I excel in fostering positive guest relations and implementing strategies that drive satisfaction and operational efficiency.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Hospitality Manager

Golden Corral Buffet and Grill
08.2022 - Current
  • Servsafe Certified
  • Filed incident reports and handled inappropriate behavior to document problems and disturbances.
  • Increased customer service ratings (SMG) significantly through personable service.
  • Scheduled work hours for 35 employees to achieve adequate manpower coverage.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Implemented successful strategies to increase customer satisfaction.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Solicited and reviewed guest feedback and promptly resolved complaints. Ce

Assistant Meat Department Manager

Bravo Supermarket
01.2010 - 10.2021
  • Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
  • Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
  • Trained new employees on handling, safety and stocking procedures.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Worked closely with employees and customers to effectively manage daily operations and communications.
  • Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
  • Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

Port Saint Lucie High School
Port Saint Lucie, FL

Skills

  • Employee scheduling
  • Recruitment and hiring
  • Marketing and promotions
  • Food safety regulations
  • Facility management
  • Guest relations management
  • Staff training and development
  • Labor cost control
  • Health and safety compliance
  • Complaint handling

Accomplishments

When I first took over the position as Hospitality Manager I raised the percentage of our SMG scores from a 77.2% to a 88.4% within a 30 day period.

  • Achieved 93% score with an Ecosure inspection by enforcing all Health and sanitation standards for the FOH employees.

Certification

  • CM - Certified Manager Certification
  • Servsafe 5 yr Certificate

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Hospitality Manager

Golden Corral Buffet and Grill
08.2022 - Current

Assistant Meat Department Manager

Bravo Supermarket
01.2010 - 10.2021

High School Diploma -

Port Saint Lucie High School

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Dina Mc Hugh