DINA MEYER
Clearwater,FL
Summary
Dedicated and results oriented customer service professional with more than 25 years of experience in providing exceptional support and assistance. Proven track record in resolving customer inquiries, addressing concerns and ensuring high levels of satisfaction.
Seeking to leverage my expertise to contribute to a customer centric organization and drive customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Call Center Representative
FIS
02.2024 - Current
- Quickly triaged calls and escalated when necessary
- Actively worked to display a courteous and empathetic attitude to customers resulting in exceeding QA scores
- Documented customer interactions to reduce customer frustration when interacting with new representatives.
- Provided accurate and through knowledge of Jenius Bank products via chat and phone.
- Provided solutions to customer issues via chat and phone.
- Processed loan payments
- Assisted customers with online navigation.
- Submit research requests as needed.
- Utilize all company systems as required.
Data Entry
AMERILIFE
03.2022 - 09.2023
- Collected and entereddata in databases and maintaining accurate records of valuable company information.
- Companies included: UHC, Cigna and Bright Health.
- Efficiently used MS Excel to prepare business data reports.
- Verified outdated data and made any necessary changes to records.
Call Center Representative
ConnectYourCare
09.2019 - 01.2022
- Addressed and answer customer concerns about their FSA,HSA,Transit,and COBRA accounts.
- Companies included: Amazon, JetBlue,and FedEx
- Listened to customer concerns and provided solutions
- Created research requests as required
- Reached out to customers regarding status and solutions of said requests..
Sales
Duke Energy
05.2019 - 08.2019
- Sales for company’s Energy Wise Program
- Described program, answered questions and enrollment.
Customer Preservation Team Member
Progressive Insurance
09.2018 - 02.2019
- Customer service - policy changes, payments, renewals, questions, etc.
Product Delivery Coordinator
Bright House Networks
11.2010 - 08.2018
- Assist with post install escalations for direct sales representatives
- Answer customer billing inquiries
- Process credits for various direct sales campaigns
- Book and complete orders for direct sale representatives
- Follow up with customers on any post install escalation issues.
Education
Master’s Degree in Information Technology -
American Intercontinental University
01.2005
Skills
- Solution oriented customer service representative
- Organized and professional
- Strong team player when task calls for collaboration
- Ability to work independently without supervision
- Ability to adapt quickly to company specific software and procedures
- Proficient in Microsoft Word and Excel
- Knowledge of various social media platforms
- Ability to perform measured actions in a collaborative environment during high-pressure situations
Certification
A+ certified
Timeline
Call Center Representative
FIS
02.2024 - Current
Data Entry
AMERILIFE
03.2022 - 09.2023
Call Center Representative
ConnectYourCare
09.2019 - 01.2022
Sales
Duke Energy
05.2019 - 08.2019
Customer Preservation Team Member
Progressive Insurance
09.2018 - 02.2019
Product Delivery Coordinator
Bright House Networks
11.2010 - 08.2018
Master’s Degree in Information Technology -
American Intercontinental University