Dina Mikhalchuk
Travelers Rest,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Conscientious with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Actively listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Personable customer service representative offering 5 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills.
Motivated Customer Service Representative with over 10 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English.
Knowledgeable and dedicated customer service professional with extensive experience in printing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Service-focused bringing unparalleled skills in customer relations, task prioritization and time management.
Personable and professional communicator with fluency in Ukrainian, Russian, and English.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Reischling Press Inc.
Tukwila, WA
10.2015 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Recorded actions taken, issues resolved to effectively manage customer accounts.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Entered orders into computer database system.
- Implemented and developed customer service training processes.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
- Managed timely and effective replacement of damaged or missing products.
- Promptly responded to inquiries and requests from prospective customers.
- Communicated professionally with colleagues, freelancers and clients.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Answered calls and emails, addressing customer inquiries, solving problems and providing product information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
Leader
Reischling Press Inc.
Tukwila, WA
10.2012 - 10.2015
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on products, service and assigned duties.
- Mentored and guided employees to foster proper completion of assigned duties.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Led team by answering complex customer questions.
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
- Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
Production Supervisor
Reischling Press Inc.
Tukwila, WA
11.2014 - 12.2014
- Resolved issues quickly to maintain productivity goals.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Established clear priorities and production quality standards.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies and organizing manpower.
- Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
- Reduced obstacles and variables to maintain production performance and meet deadlines.
- Compiled production equipment status reports, detailing parts produced, downtime duration and potential quality concerns.
Education
Kentlake High School
Kent, WASkills
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Order and Refund Processing
- Microsoft Excel
- Microsoft Outlook
- Adobe Systems Adobe Photoshop
- Customer Service and Assistance
- Time Management
- Adobe Systems Adobe Acrobat
- Strong Analytical and Problem-Solving Skills
- Answering Customer Questions
Languages
Ukrainian
Native or Bilingual
Russian
Limited Working
Timeline
Customer Service Representative
Reischling Press Inc.
10.2015 - 12.2020
Production Supervisor
Reischling Press Inc.
11.2014 - 12.2014
Leader
Reischling Press Inc.
10.2012 - 10.2015
Kentlake High School
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