Dina Miller
Marysville
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Quality Assurance Manager Receiving & Release
Franklin County Court Of Common Pleas
09.2023 - Current
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Screen applications for New Hires and conduct interviews.
- Complete Administrative Investigations.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Established a culture of continuous improvement within the organization, fostering a proactive approach to addressing quality concerns before they escalate into larger problems.
Regional Industry Manager 3
Ohio Penal Industries (ODRC)
08.2022 - 09.2023
- Operating under penal industries' policies & procedures & management to plan,
- Managing production & manufacturing operations, direct fiscal operations, marketing & sales for penal industries, manage all assigned Penal Industry Manager 1 and 2,.
- Completed administrative investigations, completing staff evaluations, screening applications for hire, and conducting interviews.
- Negotiated contracts and agreements with suppliers, securing favorable terms for the company.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Major(Temporary Work Assignment)
Correctional Reception Center
10.2022 - 01.2023
- Working within a leadership role overseeing all operational issue within a correctional setting, supervising all subordinates to include Captains, Lieutenants, Sergeants, and correctional officers.
- Decision making in high stressful environment and managing situational crisis that may occur within the day.
- Ensuring all security policies are being followed and implemented.
- Conducted investigations, acting liaison between the institutional union members and administration, conducting hearing.
- Completing staff evaluations and tracking staff performance.
- Reviewing and making changes to institutional post orders, conducting institutional audits, reviewing audit files to ensure compliance with ACA.
- Reviewing use of force incidents and making recommendations to institutional Warden, briefed superiors of incidents and misconduct and recommended disciplinary actions, prepared written reports concerning inmate's misconduct.
Administrative Captain
Correctional Reception Center
01.2020 - 07.2022
- Oversee daily institutional operations, briefed superiors of incidents and misconduct
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted in developing policies and procedures for the efficient operation of the facility, resulting in increased safety and security.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed Captains and Lieutenants, conducted Administrative Investigations, acting liaison for management and local union staff.
- Screened applications for hiring and conducted interviews with personnel, assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
- Proved successful working within tight deadlines and a fast-paced environment.
Correctional Lieutenant
Ohio Reformatory For Women
05.2018 - 12.2020
- Maintained safety within the correctional facility through consistent monitoring and enforcement of rules and regulations.
- Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
- Assisted in developing policies and procedures for the efficient operation of the facility, resulting in increased safety and security.
- Conducted thorough investigations into incidents, ensuring proper documentation and follow-up actions were taken.
- Collaborated with multidisciplinary teams to address inmate needs, promoting rehabilitation efforts and reducing recidivism rates.
Correctional Officer
Ohio Reformatory For Women
11.2014 - 04.2018
- Maintaining control of the institution to provide for safety and security of the facility to the offender population, staff, and public by enforcing rules/regulations/policies and procedures.
- Inspected cells and conducted random searches of common areas, monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
Education
Master of Public Admin. - Public Administration
Franklin University
06.2024
Bachelor of Science - Criminal Justice Administration
Franklin University
Oh, 4321501.2022
Skills
- Managing Operations and Efficiency
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
- Emergency Response
- Training and Development
- Excellent communication
Timeline
Quality Assurance Manager Receiving & Release
Franklin County Court Of Common Pleas
09.2023 - Current
Major(Temporary Work Assignment)
Correctional Reception Center
10.2022 - 01.2023
Regional Industry Manager 3
Ohio Penal Industries (ODRC)
08.2022 - 09.2023
Administrative Captain
Correctional Reception Center
01.2020 - 07.2022
Correctional Lieutenant
Ohio Reformatory For Women
05.2018 - 12.2020
Correctional Officer
Ohio Reformatory For Women
11.2014 - 04.2018
Master of Public Admin. - Public Administration
Franklin University
Bachelor of Science - Criminal Justice Administration
Franklin University
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