Dina Miroshnichenko
Sacramento,CA
Summary
Professional adept at coordinating supplies, records, and schedules to enhance office efficiency and support team productivity. Expertise in utilizing various software applications to create professional spreadsheets, reports, and correspondence. Maintains a positive and service-oriented approach to task completion, ensuring high-quality outcomes.
Overview
21
21
years of professional experience
Work History
Office Assistant Lv2
Department of Human Assistance
03.2025 - 07.2025
- Greeted and assisted clients at front desk, directing inquiries to appropriate staff and services.
- Collected, scanned, and verified client documents for CalFresh, CalWorks, Medi-Cal, and General Assistance.
- Performed clerical tasks utilizing Outlook, Microsoft tools, Teams, SMART, LIMS, and CalSaws.
- Maintained strict confidentiality while ensuring a professional and supportive client environment.
Office Assistant Lv2
Sacramento County Health Clinic Referral Dep
04.2024 - 10.2024
- Streamlined patient referral management and insurance verification processes.
- Ensured HIPAA compliance while maintaining patient confidentiality.
- Facilitated effective communication with patients and external partners.
- Leveraged EPIC System for accurate data entry and record-keeping.
- Demonstrated strong problem-solving skills to resolve conflicts efficiently.
- Collaborated with team members to enhance operational workflows.
- Provided exceptional customer service by addressing patient inquiries promptly.
- Utilized attention to detail in managing administrative tasks and documentation.
DISPATCH
Miko Express Inc
01.2022 - 10.2023
- Dispatched and assigned truck drivers to scheduled jobs.
- Communicated with drivers via telephone for status, eta, and number of loads.
- Arranged service and emergency repairs.
- Addressed customer questions, problems, requests for service.
- Entered load and truck driver information into database.
- Made sure that the truck driver had proper instructions for load, pick up and drop off.
- Finding loads for truck drivers.
Brand Ambassador
Encore Nationwide
Sacramento, CA
06.2015 - 09.2021
- Greeted event guests and facilitated electronic sign-in process.
- Collected and entered information of potential Air Force and National Guard recruits.
- Supported recruitment event setup and teardown activities.
- Boosted sales and brand awareness through direct marketing efforts.
- Enhanced company image by delivering exceptional customer service experiences.
- Introduced promotions and initiatives to cultivate customer loyalty.
- Maintained professional appearance and demeanor, reflecting brand values.
Brand Ambassador
Crossmark Marketing Werks
09.2014 - 10.2017
- Greeted event guests and assisted with an electronic sign-in process.
- Collected and keyed in information of potential Air Force and National Guard recruits.
- Assisted with recruitment event setup and break up.
- Built lasting relationships with customers by delivering first-call resolution.
- Represented brand at various trade shows and events, enhancing brand visibility.
Brand Ambassador
J. Nelson
San Francisco, California
05.2014 - 10.2017
- Led team of survey takers to gather valuable customer insights.
- Coached team members to achieve targets and provided technical support.
- Conducted morning meetings, assigning daily tasks and roles.
- Recorded attendance and documented team contributions for management review.
- Promoted positive company image through exceptional customer service.
- Created engaging social media content, including posts, stories, and videos.
- Represented brand at trade shows and events to enhance visibility.
Brand Ambassador
Makah
Los Angeles, California
04.2014 - 09.2016
- Educated shoppers on product offers to enhance brand and marketing initiatives.
- Increased sales and brand awareness through direct engagement in promotional activities.
- Conducted product demonstrations to showcase features and benefits effectively.
- Organized community events to elevate brand visibility and outreach.
Housekeeping
Self Employed
07.2012 - 09.2014
- Provided high quality cleaning service in residences, attention to detail to ensure customer satisfaction.
- Cleaned kitchen equipment, sanitized areas like kitchen and bathrooms, moved furniture to clean hard to reach spots, replaced soiled linen, took out trash and did laundry.
- Maintained the residential area neat, free of clutter and in orderly condition.
Secretary
Outsourced Legal Support
Sacramento, CA
04.2013 - 08.2013
- Translated forms and documents for clients to ensure clear communication.
- Managed incoming calls, directing them to appropriate departments or personnel.
- Anticipated leadership needs by preparing records, reports, and correspondence.
- Maintained office equipment and stocked supplies to enhance operational efficiency.
- Pleasantly welcomed visitors, ensuring a positive first impression.
- Answered phone calls and emails promptly to address inquiries.
- Sent and distributed mail and parcels to facilitate timely communication.
Telephone Customer Service Representative
Maximus - Healthy Families Program
04.2008 - 01.2011
- Resolved customer inquiries to deliver quality service and achieve performance benchmarks.
- Updated customer accounts and contact information in call management databases.
- Consistently met or exceeded benchmarks for call speed, accuracy, and volume.
- Assisted applicants with applications and billing processes efficiently.
- Provided effective resolutions to de-escalate calls and address customer concerns.
- Maintained accurate records by updating databases with new and modified customer data.
- Engaged customers in conversation to understand needs and answer product questions.
Medical Assistant
Zinfandel Medical Group
Rancho Cordova, CA
06.2007 - 07.2007
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patient examinations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisted back office patient processes to reduce office wait times.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Medical Assistant
Hi-Care Medical Center
Sacramento, CA
07.2005 - 05.2007
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
Volunteer
UC Davis Hospital
01.2005 - 06.2005
- Facilitated patient check-in and took vital signs to ensure accurate data collection.
- Assisted with procedures, trauma response, and transportation to CT scans and X-rays.
- Restocked medications and supplies to maintain operational readiness in treatment areas.
- Prepared and distributed care packages to enhance patient comfort and support.
- Delivered language translation services for non-English speaking patients and families.
- Maintained cleanliness of work areas through general cleaning duties.
- Disinfected toys and games in pediatric wards to promote hygiene standards.
- Coordinated patient transport within hospital premises to optimize workflow efficiency.
Education
Diploma - Medical Assistant
High Tech Institute
Sacramento, CASome College (No Degree) - Sterile Processing Technician
U.S. Career Institute
Fort Collins, COSkills
- Cleaning chemicals and equipment knowledge
- Attention to detail
- Active listening
- Leadership skills
- Team collaboration
- Critical thinking
- Creative problem-solving
- Flexibility and adaptability
- Performance efficiency
- Operational effectiveness
- DAT proficiency
- Citrix board experience
- Keyboarding skills
- Professional correspondence
- EPIC knowledge
- Collaborative teamwork
- Call handling expertise
- Medical records management
- Multi-line phone operation
- Verbal and written communication skills
- Patient charting proficiency
Languages
English
Ukrainian
Russian
Awards
- Academic Excellence
- Perfect Attendance
Volunteer Experience
Volunteer, UC Davis Hospital Emergency Room, 01/01/05, 06/30/05, Assisted with patient check in, took vital signs, helped with procedures, trauma., Restocked the medications and supplies, took patients to CT scan, X-ray, bringing donated blood.
References
Available upon request.
Education Licenses
- Medical Assistant, Diploma, High Tech Institute, Sacramento, CA
- BLS Card
- Real Estate Agent
- Sterile Processing Technician, U.S. Career Institute
Timeline
Office Assistant Lv2
Department of Human Assistance
03.2025 - 07.2025
Office Assistant Lv2
Sacramento County Health Clinic Referral Dep
04.2024 - 10.2024
DISPATCH
Miko Express Inc
01.2022 - 10.2023
Brand Ambassador
Encore Nationwide
06.2015 - 09.2021
Brand Ambassador
Crossmark Marketing Werks
09.2014 - 10.2017
Brand Ambassador
J. Nelson
05.2014 - 10.2017
Brand Ambassador
Makah
04.2014 - 09.2016
Secretary
Outsourced Legal Support
04.2013 - 08.2013
Housekeeping
Self Employed
07.2012 - 09.2014
Telephone Customer Service Representative
Maximus - Healthy Families Program
04.2008 - 01.2011
Medical Assistant
Zinfandel Medical Group
06.2007 - 07.2007
Medical Assistant
Hi-Care Medical Center
07.2005 - 05.2007
Volunteer
UC Davis Hospital
01.2005 - 06.2005
Diploma - Medical Assistant
High Tech Institute
Some College (No Degree) - Sterile Processing Technician
U.S. Career Institute