Dina Moustafa
Bronx,New York
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
3
years of professional experience
Work History
Cashier
Cashier
01.2023 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Main Office Secretary
Secretary
01.2021 - 12.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Worked closely with shift manager to solve problems and handle customer concerns.
Sales Associate
Sales
01.2020 - 01.2021
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
Bachelor's Degree -
Associate of Arts - Accounting And Business Management
01.2025
Skills
- Identification Checks
- Time Management Skills
- Cash Counting Machine Operations
- Detailed Instruction Application
- Expert in( word , power point , excel ) with a focus on QuickBooks
- Credit and Cash Transactions
- Customer Service Excellence
- Detailed Instruction Application
- Accounts Payable and Accounts Receivable
- Data Collection
- Bookkeeping Principles
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier - Cashier
01.2023 - Current
Main Office Secretary - Secretary
01.2021 - 12.2022
Sales Associate - Sales
01.2020 - 01.2021
Ain Shams University - Bachelor's Degree ,
Queensborough Community College of The City University of New York - Associate of Arts, Accounting And Business Management
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