Dina Nurysh
New York,NY
Summary
Motivated and detail-oriented individual with over 3 years of experience in customer service, administration, and retail. Seeking a full-time position as a waitress, receptionist, or customer service representative where I can apply my communication skills, multitasking abilities, and multilingual background.
Overview
6
6
years of professional experience
Work History
Full-Time English Language Student
American English Center
New York, New York
12.2024 - Current
- Completed full-time intensive English language studies in New York under F-1 student status, enhancing language proficiency.
- Developed academic English communication skills and cross-cultural competencies, fostering effective interactions in diverse environments.
- Facilitated English language learning for diverse student groups.
- Developed engaging lesson plans tailored to student needs.
- Assisted instructors with classroom management and activities.
Call Center Specialist
Navien
08.2022 - 04.2023
- Resolved member and provider inquiries with a focus on first-call resolution.
- Processed eligibility, benefits, claims, and authorizations to ensure accurate member service.
- Documented customer interactions and escalated complex issues to facilitate timely resolutions.
Customer Service / Dispatcher
PedStart (Almaty)
Almaty
10.2021 - 07.2022
- Answered emergency and non-emergency calls, managing scheduling and follow-ups to ensure timely response and service delivery.
- Coordinated field units through phone and software, maintaining accurate call documentation to support operational efficiency.
- Provided customer support for IT and system integration services, facilitating issue resolution and enhancing user experience.
Store Manager / Sales Associate
MSQ
05.2021 - 09.2021
- Managed daily store operations and supervised team members for optimal performance.
- Supervised daily store operations, managed inventory, and executed visual merchandising strategies to enhance customer experience.
- Provided exceptional customer service and facilitated in-store sales to meet customer needs.
- Trained staff on customer service techniques and product knowledge to enhance sales.
- Implemented inventory control measures to maintain stock levels and reduce loss.
Office Manager
MSQ
03.2020 - 05.2021
- Managed employee records and facilitated onboarding and offboarding processes.
- Coordinated office activities and maintained organized filing systems.
- Managed office supplies and ensured inventory levels were maintained.
- Supported team communications through scheduling meetings and preparing agendas.
- Coordinated reception duties, maintained office supplies, organized events, and ensured compliance.
Education
Bachelor’s Degree - Oriental Studies
Al-Farabi Kazakh National University
Almaty01-2022
Skills
- Call Handling Techniques
- Customer Service
- Sales Communication
- Project management
- Time Management
- Multitasking
- Organizational Skills
- MS Office
- PowerPoint
Languages
- Kazakh, Native
- Russian, Proficient (C2)
- English, Intermediate (B1)
- Korean, Intermediate (B1)
Personal Information
Citizenship: Kazakhstan
Timeline
Full-Time English Language Student
American English Center
12.2024 - Current
Call Center Specialist
Navien
08.2022 - 04.2023
Customer Service / Dispatcher
PedStart (Almaty)
10.2021 - 07.2022
Store Manager / Sales Associate
MSQ
05.2021 - 09.2021
Office Manager
MSQ
03.2020 - 05.2021
Bachelor’s Degree - Oriental Studies
Al-Farabi Kazakh National University