Hi, I’m
Dina RABON
Fayetteville
Summary
Dedicated CNA with extensive experience at Carolina Heart's Home Care, skilled in patient care and vital signs monitoring. Demonstrated compassion and effective communication while enhancing patient dignity and comfort. Proven leadership in training staff and streamlining operations, ensuring high-quality care and support for residents. Committed to improving patient outcomes through attentive service.
Overview
12
years of professional experience
1
Certification
Work History
Carolina Heart's Home Care
CNA
09.2025 - Current
Job overview
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Monitored changes in clients' conditions to report concerns to supervisor.
Autumn Care of Raeford
CNA
11.2024 - Current
Job overview
- Helped with daily living activities such as bathing, dressing, grooming, and toileting.
- Documented patient care activities in the electronic health records system.
- Answered patient call lights promptly, and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Observed patients for any physical or emotional changes, and reported findings to medical staff immediately.
- Monitored food intake and output as directed by the nursing staff.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with eating and drinking in a compassionate manner.
Comfort Keepers Home Health
CNA
02.2024 - 10.2024
Job overview
- Assisted clients with daily living activities and personal care tasks.
- Coordinated schedules for appointments and transportation needs.
- Performed light housekeeping tasks, including vacuuming, dusting, laundry, and meal preparation.
- Dressed, groomed, and fed patients with limited physical abilities to support their basic needs.
- Observed the patient's vital signs, medication reactions, and reported health concerns or behavioral changes.
Hope Mills Retirement Center
PCA
05.2023 - 01.2024
Job overview
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- I observed and reported unusual symptoms and changes to the charge nurse.
- Answered signal lights, bells, or intercom systems to determine residents' needs.
- Distributed drinking water and nourishment to residents.
- Supported daily living activities by serving meals, feeding, ambulating, turning over, and positioning patients.
- Transported residents within the facility as needed.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Spactraforce
Benefits Specialist
09.2022 - 05.2023
Job overview
- Reviewed benefit claims and resolved discrepancies for accurate processing.
- Processed benefit enrollment forms, changes, and terminations.
- Reviewed eligibility for medical insurance coverage, and other benefit plans.
- Checked the accuracy and completeness of benefits applications and documents.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
Eclerx
Customer Service Representative
01.2020 - 06.2022
Job overview
- Assisted customers with inquiries and issues via phone and email.
- Provided product knowledge and support for service offerings.
- Escalated unresolved issues to management for further assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs, and accurately input information into electronic systems.
Visiting Angels Home Health
PCA
07.2019 - 04.2020
Job overview
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting, and feeding.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Accompanied clients to doctors' appointments and outings when necessary.
- Prepared meals and snacks according to prescribed diets.
- Documented care was provided, and notes were submitted to the supervisor.
- Organized and maintained the home environment, ensuring all areas are clean and tidy.
Total Care Assisted Living
Team Leader Manager
08.2013 - 06.2019
Job overview
- Led team in delivering high-quality resident care and support services.
- Developed and implemented training programs for staff to enhance service delivery.
- Streamlined operational processes to improve efficiency and reduce service response times.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Lincoln High SchoolMilwaukee, WI
High School Diploma
06-1991
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Complex Problem-solving
- Active listening
- Electronic charting
- Medical terminology
- Collecting Vital signs
- Leadership
- Typing
- Microsoft Office
- Filing
- ADL's
- Preparing meals
Certification
- Licensed CNA
- CPR Certification- October 2024- October 2026
- AED Certification- October 2024- 2026
Languages
English
Full Professional
Timeline
CNA
Carolina Heart's Home Care
09.2025 - Current
CNA
Autumn Care of Raeford
11.2024 - Current
CNA
Comfort Keepers Home Health
02.2024 - 10.2024
PCA
Hope Mills Retirement Center
05.2023 - 01.2024
Benefits Specialist
Spactraforce
09.2022 - 05.2023
Customer Service Representative
Eclerx
01.2020 - 06.2022
PCA
Visiting Angels Home Health
07.2019 - 04.2020
Team Leader Manager
Total Care Assisted Living
08.2013 - 06.2019
Lincoln High School
High School Diploma