DINA RASKOVALOVA

Financial Coach/FC Trainer Mentor

Wright Patt Credit Union

07.2020 - Current

Assisted clients in understanding complex financial concepts using clear explanations and real-life examples.
Coordinated referrals to appropriate staff and assisted members with navigating tools or accessing desired products.
Adapted coaching styles according to each client''s unique needs, preferences, and learning styles for optimal results.
Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cross-trained existing employees to maximize team agility and performance.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Developed strong working relationships with staff, fostering a positive work environment.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Increased employee retention, training staff in effective customer service techniques and product knowledge.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Proven ability to learn quickly and adapt to new situations.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Demonstrated strong organizational and time management skills while managing multiple projects.