Dina Robles
Woodbridge,VA
Summary
Upbeat Customer Service Representative with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Offers background delivering first-rate customer service. Resourceful and accomplished Office Manager lends extensive office operations and personnel organization expertise. More than over 8 years of experience honing skills in staff development and internal resources. Dedicated approach to bolstering workflow in all areas.
Overview
14
14
years of professional experience
Work History
Assistant Manager
American Soccer league LLC
Lanham, MD
01.2021 - 04.2025
- Managed all contracts and ensured compliance with terms and conditions.
- Reviewed financial data for customer account reconciliation.
- Summarized monthly financial statements through comprehensive reports.
- Tracked operational problems and monitored customer inquiries for resolution.
- Organized and updated files, records, and correspondence efficiently.
- Communicated regularly with customers to gather insights on needs.
Customer Service Representative
America's Best Contacts and Glasses
Rockville, MD
11.2010 - 12.2014
- Managed quality control and maintained high level of customer satisfaction.
- Completed logs and job reports for completed and pending service calls at shift end.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Assessed customer needs and upsold products and services to maximize sales.
Education
High School Diploma -
Bladensburg High School
Bladensburg, MD06.2001
Skills
- Listening skills
- Inventory oversight
- Company policies and procedures
- Credit and cash payments
- Safety and security procedures
- Administrative skills
- Oral and written communications
- Fluent in Spanish and English
- Customer relations
- Scheduling and calendar management
- Invoicing and billing
- Data entry
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
Name, company, job title: Lorena Saavedra, American Soccer League LLC, President
Address: 8806 100th Ave, Lanham Md, 20706
Cell: 301-828-5645
Timeline
Assistant Manager
American Soccer league LLC
01.2021 - 04.2025
Customer Service Representative
America's Best Contacts and Glasses
11.2010 - 12.2014
High School Diploma -
Bladensburg High School
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