Dina Salcido
Los Angeles,CA
Summary
Ambitious Account Manager with 4+ years of industry experience. Highly skilled at handling all types of issues successfully. Known for effective problem-solving and goal-oriented planning. Offers strengths in partnership development and mentoring staff.
Overview
15
15
years of professional experience
Work History
Open Exchange Partner Manager
Opendoor LLC
10.2019 - 12.2023
- Managed and worked with top 9 REITs in the country and transacted close to $4 Million in sales per month.
- Assessed new partnership opportunities, onboarded to our platform, maintained relationships with strategic partners while promoting effective, and lasting business relationships.
- Collaborated with colleagues and supported staff to maximize team efficiency.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Prepared and presented reports on status of projects and initiatives.
Customer Experience Advocate
Opendoor LLC
06.2018 - 10.2019
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Trained new personnel regarding company operations, policies, and services.
Inside Customer Advocate
Carvana LLC
01.2018 - 06.2018
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
Leasing Account Specialist
Uber Technologies
03.2017 - 12.2017
- Resolved complex inquiries in a fast-paced, dynamic work environment with high standards
- Coordinated with cross-functional teams across Uber’s org like Insurance, Operations, Fraud, and Finance.
Education
High School Diploma -
Glendale High School
Glendale, AZ05.2007
Skills
- Strategic Planning
- Leadership abilities
- Creative and Critical Thinking
- Recruitment and Hiring
- Customer Relationship Building
- Company Processes and Procedures
- Knowledgeable in Excel, PowerPoint, Mode Analytics
- Client relationship management
- Cross-functional collaboration
- Operations management
- Contract Review and Negotiation
Languages
Spanish
Native or Bilingual
Timeline
Open Exchange Partner Manager
Opendoor LLC
10.2019 - 12.2023
Customer Experience Advocate
Opendoor LLC
06.2018 - 10.2019
Inside Customer Advocate
Carvana LLC
01.2018 - 06.2018
Leasing Account Specialist
Uber Technologies
03.2017 - 12.2017
High School Diploma -
Glendale High School