Dina Sanchez

Company Overview: Multifaceted non-branded call center that services performance arts centers and museums across the country. Which includes venues like the LA Philharmonic (Hollywood Bowl & Walt Disney Concert Hall), Pittsburgh Cultural Trust, Dr. Phillips Center, Jacobs Pillow, NYCC, MFA Boston, and many more. As well as providing customer support to Constellation Energy, an energy supplier.

• Responded to customer requests for events, services, and venue information. Provided excellent customer care by responding to requests, assisting with event selection and handling ordering functions.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff. Met customer call guidelines for service levels, handle time and productivity.
• Responded proactively and positively to rapid change. Handled multiple venues at the same time, managed high call volumes rapidly and efficiently.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Maintained up-to-date knowledge of venues and service changes.
• Acted as a team leader in group projects, delegating tasks and providing feedback.

Company Overview: NGC is a third-party grading service for US and other world coins/tokens/medals. The online Registry allows members to display their certified coins, interact with other collectors, and compete for awards.

Updated coin descriptions and competitive coin sets on the Registry website

• Researched/created new competitive sets, and ranked coins based on relative rarity and grade
• Processed daily requests from collectors, and monitored the Registry chat boards
• Assisted other departments with special projects and tasks
• Gained extensive knowledge in data entry, analysis and reporting.
• Paid attention to detail while completing assignments.

Company Overview: Designs products to fill gaps in Auto and Home insurance, and developed the platform to enable partners to customize and distribute them across every channel available.

• Liaison between Marketing and Project Management teams to ensure project progression.
• Gathered and organized materials to support operations.
• Entered data, generated reports, and produced tracking documents.
• Produced SLA reports on a monthly basis.
• Created/maintained plan codes, contracts (terms & conditions), and hyperlinks for all Home & Auto clients
• Emailed campaign reporting to various departments
• Maintained marketing materials by monitoring inventory and ordering when necessary

• Entered New Hire files into the Bealls system
• Reviewed each file for completion, and noted corrections to be made by the Manager
• Organized New Hire/Rehire/Terminated employee files, and W-2 forms
• Reorganized the Corporate Payroll Department file room, and kept it up-to-date

• Assisted professors and Department Head in the Behavioral Sciences Department with various clerical/secretarial duties
• Answered the switch board for the department
• Assisted students in late registration