Dina Scearce-Mcgriff
Douglasville,GA
Summary
Customer-focused with background in counter and rental clerk roles. Skilled in managing transactions, providing exceptional customer service, and handling inventory with accuracy. Known for ability to resolve customer issues efficiently, resulting in increased customer satisfaction and repeat business. Implemented process improvements that streamlined rental operations, enhancing overall service delivery.
Overview
13
13
years of professional experience
Work History
Tool Rental Specialist
Sunbelt Rentals
Hiram, GA
08.2022 - 11.2023
- Performed customer service duties such as answering inquiries, providing information and resolving complaints.
- Responded promptly to customer inquiries regarding product availability, pricing and returns policies.
- Enforced rules related to tool rental agreement terms in order to protect the interests of both parties involved.
- Resolved customer complaints promptly with professionalism and courtesy.
- Continuously updated knowledge about new products available for rent in order to provide better recommendations to customers.
- Provided excellent customer service by answering questions promptly and courteously.
- Maintained accurate records of all rentals, returns and payments received.
- Processed rental transactions quickly and accurately using computerized checkout system.
- Sold damage protection service at time of rental.
- Explained policies and reviewed documentation to obtain signatures.
- Answered telephones to assist customers and resolve issues.
- Set up delivery by collecting desired location address and contact information.
- Offered rental suggestions for businesses and individuals based on needs.
- Organized and stocked shelves with a variety of tools and supplies in an orderly fashion.
- Documented any damages or discrepancies found during the inspection process of rented tools.
- Kept work area organized, neat, tidy and free from clutter at all times.
- Assisted customers with selecting tools and equipment based on their individual needs.
- Inspected returned tools for damage or wear and tear prior to re-renting them.
- Developed estimates for costs and date of delivery for rentals.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
Tool Rental Supervisor
The Home Depot Store 0151
Hiram, GA
01.2011 - 11.2023
- Collaborated with management team on special projects designed to improve overall operations within the facility.
- Ensured that all tools were properly stored after each shift to minimize damage or loss.
- Participated in regular team meetings with other supervisors discussing issues related to productivity and quality control standards.
- Conducted weekly safety meetings to ensure compliance with all safety regulations.
- Created detailed documentation outlining job duties for each position in the tool room area including preventive maintenance schedules for each machine and tool used in the facility.
- Inspected tools on a daily basis to identify any deficiencies or damages that may need repair or replacement.
- Supervised the ordering, receipt and inventory of tool room supplies.
- Assisted in training new employees on proper use of tools and equipment within the toolroom.
- Ensured that all safety protocols were followed at all times while operating machinery in the Tool Room.
- Practiced safe and secure loading methods to avoid damaging tools and materials.
- Kept accurate counts of inventory through weekly and yearly cycle counts.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Identified needs of customers promptly and efficiently.
- Recommended opportunities for growth and advancement to motivate employees.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Conferred with management and subordinates to resolve problems or complaints.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Ordered parts and supplies to support maintenance team and production operations.
- Controlled tools inventory and ordered new supplies to meet expected demand, replacing broken or outdated tooling.
- Marked and identified tools and equipment using identification tag, stamps or electric marking tools.
- Monitored and maintained a preventative maintenance program for all tools and machines in the tool room.
Education
GED -
San Jose Job Corps Center
San Jose, CA03-1986
Skills
- Equipment knowledge
- Product Demonstration
- Safety Procedures
- Maintenance Management
- Lease Management
- Lead Conversion
- Time Management
- Organizational Skills
- Customer Service
- Multitasking
- Problem-Solving
- Data Entry
- Professionalism
Languages
English
Professional
References
References available upon request.
Timeline
Tool Rental Specialist
Sunbelt Rentals
08.2022 - 11.2023
Tool Rental Supervisor
The Home Depot Store 0151
01.2011 - 11.2023
GED -
San Jose Job Corps Center