DINA SEAMAN

• Delivered exceptional customer service to over 50 exhibitors per day by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs while delivering prompt service to prioritize exhibitor needs.
• Maintained up-to-date knowledge of product and service changes responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Educated customers about billing, payment processing and support policies and procedures.
• Collaborated with staff members to enhance exhibitor service experience and exceed team goals through effective client satisfaction rates.
• Knowledgeable liaison; able to solve on-site problems between all parties
• Met customer call guidelines for service levels, handle time and productivity.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Investigated and resolved accounting, service and delivery concerns.

• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Used software to coordinate meetings, appointments, and tasks senior executives.
• Handled confidential and sensitive information with discretion and tact.
• Answered high volume of phone calls and email inquiries.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Used advanced software to prepare documents, reports, and presentations.

• Managed exhibitor care for move in, open and move out, freelancing with Metro Expo Decorating Co. Maintained their exhibitor service desks for numerous trade shows at the Jacob Javits Convention Center, responding to and solving exhibitor, venue and labor needs.
• End to end project management for large Trade Shows and special events including the New York Auto Show, New York Boat Show, Tony Award's Official Reception, Kid's Day America Production, Private booth employment among other temporary positions.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Developed detailed event reports, documenting all aspects of each event.
• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
• Implemented protocols and procedures to effectively manage planning process.
• Implemented contingency plans to address last-minute changes or unforeseen events.

• Managed & executed logistics of trade shows and exhibitions, achieving business objectives for project plans of setup tasks, promotional items, literature, bookings and other details.
• Created and determined space availability calendars. Updated and verified weekly. Executed Marketing and Promotional projects.
• Relayed pertinent press release information to PR department and worked closely with Security as needed.
• Developed cost feasibility for clients based on labor rate formulas. Calculated Net square footage at show end.
• Ambassador for new clients by providing knowledgeable site tours for over a 1 million sq. ft. venue.
• Reviewed leads and performed cold sales calls.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Built relationships with customers and community to establish long-term business growth.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Provided on-site assistance to clients during entire show period (move-in through tear down)
• Approved design, layout, cost estimates, and construction of exhibits/displays through relationships with decorating companies and building labor rules.
• Negotiated with vendors and service providers to satisfy client budget.

GPA: 3.9, Dean's list

GPA: 3.53, Cum Laude

• Dean's List
• Study Abroad: Breda, The Netherlands