Dina Shavitz CCMA, CPT, EKG,
Huntingdon Valley,Pennsylvania
Summary
Certified Medical Assistant with over 15 years of experience in healthcare. Seeking to obtain a position as a Clinical Services Coordinator in a facility where my knowledge, and experience can be utilized as well as enhanced.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant
PennMedicine
Yardley, PA
11.2022 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained pre- and post-treatment vital signs and weight.
Phlebotomist
Penn Lab
Yardley, PA
05.2023 - 07.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
Patient Access Representative
Temple Jeans Hospital
01.2016 - 08.2021
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Facilitated communication between patients and various departments and staff.
Patient Account Representative
The Roi Companies
Hatboro, PA
12.2009 - 11.2016
- Responded to patient, family and external payer inquiries.
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Electronically submitted bills according to compliance guidelines.
- Prepared reports detailing billing actions, flags and other key information.
- Contacted patients after insurance was calculated to obtain payments.
- Entered client details and notes into system for interdepartmental access and review.
Front Desk Receptionist
Albert Einstein Medical Center
10.2006 - 06.2008
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Transcribed phone messages and relayed to appropriate personnel.
Education
Certified Medical Assistant - Medical Assistant
Starlight Medical
Pennsauken, NJSkills
- Injections
- Specimen Collection
- Written and Verbal Communication
- Scheduling Software
- Communicating to Patients and Families
- Gathering Information from Patients
- Registration and Scheduling
- Verbal and Written Communication
- Patient Confidentiality and Data Security
- Resolving Problems
- Organized and Efficient
- Caring and Empathetic
- Medical Terminology
- Patient Registration
- Insurance Authorizations
- EMR software
- Dependable and responsible
- Performing EKGs
- Taking Vital Signs
Certification
- NHA Certified Phlebotomist
- NHA Certified Medical Assistant
- BLS certified
Timeline
Phlebotomist
Penn Lab
05.2023 - 07.2024
Medical Assistant
PennMedicine
11.2022 - Current
Patient Access Representative
Temple Jeans Hospital
01.2016 - 08.2021
Patient Account Representative
The Roi Companies
12.2009 - 11.2016
Front Desk Receptionist
Albert Einstein Medical Center
10.2006 - 06.2008
Certified Medical Assistant - Medical Assistant
Starlight Medical