Dina Sitrakiniaina
Annapolis,MD
Summary
Proven to enhance team productivity and customer satisfaction at Historic Inns of Annapolis, I excel in problem-solving and computer skills. Leveraging quick learning abilities and telephone etiquette, I significantly reduced call waiting times and streamlined front desk operations, fostering positive client relationships and operational efficiency.
Overview
5
5
years of professional experience
Work History
Intern
Historic Inns of Annapolis
04.2024 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Receptionist
Le Centell Hotel & Spa
08.2022 - 05.2024
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Front Desk Receptionist
Le Grand Hotel Urban
08.2020 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Telephone Operator
Odity
01.2022 - 08.2022
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
Front Desk Receptionist
Hotel Le Chalet Des Roses
08.2021 - 01.2022
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer problems and complaints.
Intern
Hotel Havana Resort
02.2019 - 05.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Bachelor of Arts - Tourism
Institut National Du Tourisme Et Hotellerie
Antananarivo Madagascar09.2022
DTS - Hospitality
GSI
Antananarivo Madagascar09.2018
High School Diploma -
Lycee Analamahintsy
Antananarivo Madagascar09.2013
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Computer Skills
- Client Relationships
- Telephone Etiquette
- Quality Control
Languages
malagasy
Native or Bilingual
French
Native or Bilingual
English
Professional Working
Timeline
Intern
Historic Inns of Annapolis
04.2024 - Current
Receptionist
Le Centell Hotel & Spa
08.2022 - 05.2024
Telephone Operator
Odity
01.2022 - 08.2022
Front Desk Receptionist
Hotel Le Chalet Des Roses
08.2021 - 01.2022
Front Desk Receptionist
Le Grand Hotel Urban
08.2020 - 12.2022
Intern
Hotel Havana Resort
02.2019 - 05.2019
Bachelor of Arts - Tourism
Institut National Du Tourisme Et Hotellerie
DTS - Hospitality
GSI
High School Diploma -
Lycee Analamahintsy
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