Dina Smith
The Woodlands
Summary
Highly professional individual with a strong commitment to excellence, well-prepared to take on the role of Office Manager. Expertise lies in fostering effective team collaboration and seamlessly adapting to changing needs. Proven track record of reliability and possesses proficiencies in administrative management, scheduling, budgeting, and staff coordination. Reputation built on exceptional communication skills, problem-solving abilities, and strong organizational acumen.
Overview
23
23
years of professional experience
Work History
Real Estate Agent
Keller Williams The Woodlands And Magnolia
01.2022 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Exceeded annual sales goals by implementing effective time management strategies and prioritizing tasks accordingly.
Office Manager/Realtor
Brian Schweiker & Associates
08.2014 - 01.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Outreach Director - Chronic Pain and Recovery Center
Silver Hill Hospital
01.2012 - 05.2014
- Surpassed referral budget expectation by 24.7%
- Prospected and developed an entirely new market for the organization
- Added 800+ possible referral sources to sales database
- Executed a strategic alliance with the State of Connecticut Worker's Compensation Commissioner, enabling the hospital to acquire more worker's compensation claim approvals
- Positioned the hospital as the preferred provider for the top worker's compensation insurance companies in the United States
- Partnered with the national organization 'Chronic Pain Anonymous' to situate the hospital as the only meeting site in New England
- Spearheaded CME meetings with pertinent area hospitals, making presentations at Grand Rounds exposing Silver Hill Hospital to numerous potential referral sources
- Created protocols for admissions and evaluation processes for incoming patients
- Reviewed all census tracking from Admissions to Transitional Living Programs
- Organized all RFP's for potential insurance companies to position our company as a preferred provider
- Coordinate EMR project to track outcomes for the program with regards to psychological testing results
- Work directly with referring physicians, lawyers and patients regarding admission to program
- Present marketing initiatives to senior management on a monthly basis to discuss issues and suggestions
- Direct Outreach Team Members in region as to goals and strategies for marketing program
- Networking to Unions, EAP programs and Concierge practices to develop a larger referral network
- Educate physicians and staff of referring practices regarding addiction and treatment
- Manage budget for program with regards to facility, maintenance, supplies ordering, expense reports etc
- Oversee all staffing with regards to schedules, vacation coverage, payroll and calendars
Community Outreach and Business Development
Silver Hill Hospital
01.2011 - 01.2012
- Research of all hospitals and private institutions considered competitors
- Constructed new databases for physicians, hospitals, pain management centers, Pain Associations, colleges, fellowship programs, and other clinicians that may be considered a referral source
- Development of marketing materials for start -up program: including website review, handouts and mailings
- Worked closely with human resources, the medical director, CFO, Director of Marketing in recruiting efforts for several positions within program
- Manage community activities - healthcare fairs, business associations and charities
- Member of steering committee in charge of program development - departments included: Admissions, Social Work, Quality Assurance, Administration, Nursing, Marketing, HIM, Patient Accounts and Management
Account Representative
Whitney Imaging Center
01.2002 - 01.2010
- Surpassed budgeted referrals for six consecutive years earning an Employee Recognition Award for Enterprise Development for the Northeast Territory (2005)
- Instrumental in aligning the center with the largest payors in Connecticut with the creation of seminars for provider offices
- Collaborated with IT group to launch new viewing software to increase referring physician satisfaction as well as increase dependency on center
- Responsible for the scans/day and revenue assigned to my territory
- Pursue all potential customers and transaction within the designated geographic territory
- Develop and implement plans for accounts that are not meeting revenue/volume expectations
- Organize and participate in office staff lunches and clinician educational seminars to inform referrers and their personnel of the capabilities and services available
- Stay abreast of new developments and trends in the diagnostic imaging and healthcare industry in order to be capable of understanding the needs and requirements of the customer base
- Communicate and collaborate with Operations on key sales objectives and physician targets to ensure operational support and achieve growth
- Create and utilize marketing materials and promotional materials including print ads, poster boards and newspaper advertising
- Update and improve upon website with constant communication with web designer
- Install and train referring physicians offices on IndexWeb software (3-D viewing software - allowing physicians access to scans)
Education
Associate of Science - X-Ray
Gateway Community College
New Haven, CT05-1994
Skills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
- Customer engagement
- Territory management
- Problem-solving
- Attention to detail
- Problem-solving abilities
Timeline
Real Estate Agent
Keller Williams The Woodlands And Magnolia
01.2022 - Current
Office Manager/Realtor
Brian Schweiker & Associates
08.2014 - 01.2022
Outreach Director - Chronic Pain and Recovery Center
Silver Hill Hospital
01.2012 - 05.2014
Community Outreach and Business Development
Silver Hill Hospital
01.2011 - 01.2012
Account Representative
Whitney Imaging Center
01.2002 - 01.2010
Associate of Science - X-Ray
Gateway Community College
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