Dina Taylor
Princeton,USA
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional communication and customer satisfaction. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Provide excellent customer service based on the Oncor Core Values and continue to make Oncor a leader in the electric utility industry.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrative Assistant I
Oncor Electric Delivery
07.2017 - Current
- Solicited by management to provide administrative support to supervisors, Utility Designers & Distribution Support Advisors in completing projects by facilitating monthly purchase card transactions, material requisitions, maintaining Verizon account billing, and office supplies.
- Responsible for communicating with vendors and employees on ways of resolving invoice processing issues by assisting with the investigation, resolving Faer errors, processing Claims for the Claims department to improve processes and efficiency, dispatching job orders, handling escalations, and correcting system-wide field errors which require using communication channels to strategically make changes while aiming for the highest level of customer satisfaction.
- Collaborate with supervisors in prepping, setting up, and organizing all aspects of safety and training meetings.
- Played a central role in multiple teams by utilizing knowledge of company policies and procedures to lead/coordinate special campaign projects to attain target goals, including Heart Walk and United Way to the district’s intended audience
- Enhanced quality outcomes by stimulating effective communication and interaction within different departments to perform duties as requested for process improvements, problem-solving, and ensuring all employees have up-to-date information, files, documents, plans, and materials.
Administrative Specialist
Texas Home Health
08.2015 - 07.2017
- Retained by management to perform various administrative tasks and facilitate a range of training activities such as teaching relevant computer applications, phone systems, policies, and procedures planning
- Tasked with collaborating with the Executive Director, Office Manager, and Clinical Supervisors to synchronize confidential client project information with filed patient claims into the databases to track and ensure administered processes were policy-compliant and audit-ready
- Proactively and respectfully interacted with customers and vendors daily
- Instituted an innovative and resourceful system called The Contract Therapy Process developed to track, and audit completed patient's contract therapy charts and knowledge tools for the branch with customer focus in mind
- Turned around culture, creating a customer-centered and high-performing department by organizing durable equipment order processes for the branch to effectively serve the clients and provide market tools and packets to customers and vendors
Administrative Assistant/Documentation Specialist
Guardian Healthcare
12.2014 - 07.2015
- Charged with performing a wide range of administrative activities from managing daily shift operations to purchasing office supplies, scheduling meetings, organizing, filing, retrieving documents, and maintaining records and audit reports as requested from database systems by top-tier management
- Directly supervised thedevelopment of long-term organizational strategic plans by maintaining the integrity of company policies, procedures, and regulatory requirements to comply with organizational standard operating procedures fully
- Regarded as a credible leader and mentor to partner with other branches in developing written documentation to facilitate the distribution and retrieval of medical record documents with appropriate identification/clearance for/from physicians, which significantly improved job processes
- Accelerated company growth by liaising with various business partners within the organization, including the Compliance, Legal, and other operational departments, to identify documentation and training needs to support personnel concisely and accurately
Inventory/Warehouse Supervisor
MEDIQUIP International
01.2014 - 10.2014
- Recruited to ignite company growth and catalyze immediate positive change by consistently compiling important product reports, budgets, logs, and ad hoc reports to organize meetings for extensive internal and external interaction and customer service with vendors & and distributors to ensure all parties are aware of relevant organizational developments to stimulate process improvements
- Daily organized, maintained, tracked, and shipped warehouse inventory by processing purchase orders and invoices for clients and the company
- Handpicked based on stellar qualities to interview, hire, and manage three employees within the department and coordinate with Human Resources on scheduling staff & and compliance meetings with OSHA to encourage process improvement
- Propelled increase and commercial advances by working closely with 16 Sales Reps to organize product inventory presentations and order warehouse products
Office Manager
PUROCLEAN Disaster Restoration
03.2012 - 11.2013
- Architected and built innovative systems for collaborating with sub-contractors to effectively schedule jobs for crews and attend to customers for optimal daily performance
- Charged with researching, compiling, and analyzing reports, invoices, and payroll utilizing different processes to achieve customer satisfaction
- Monitored the successful completion of projects within set timelines by processing insurance claims, communicating with adjusters while exercising judgment and discretion skills, and tracking invoice payments from customers and Insurance companies
- Assisted in gathering documentation, test results, and hiring of employees
- Played a vital role in creating structures to synchronize office activities and marketing functions with travel arrangements to ensure the seamless flow of the company's operations to enhance desirable outcomes
- Accelerated company growth by providing employees with guidance in handling difficult/complex problems, ensuring adherence to quality standards, deadlines, and proper procedures
Administrative Assistant
ServiceMaster Superior
01.2004 - 01.2012
Administrative Assistant
City of McKinney
09.1999 - 11.2003
Education
Bachelor of Arts - Business Administration Majoring in Management
Texas A&M University
Commerce, TX05.2023
Associate of Arts - Liberal Arts
Collin County Community College
Mckinney, TX12.2020
Associate of Arts - Nursing
Victoria College
Victoria, TX01.1998
Skills
- Knowledgeable in multiple computer applications: Word, Excel, PowerPoint, CC&B, DMS reports, WTT, Maximo, Mobile TC, Outlook, IDispatch, Power Source, Aegis Web Portal, Aegis, FIM, Ultipro, DIS, Maximo Enterprise, Fleet, and Customer 360 Utilize multiple Oncor apps and assist customers in locating information and tools Oncor offers to provide excellent customer experience
- Effective at communicating and creating a positive work environment to achieve results and provide excellent customer service for internal and external partners I am very goal-oriented and excellent at reviewing and analyzing data and processes to achieve better results Skilled at time management and utilizing resources effectively Manage the successful completion of work following the Safety Rules and guidelines while adhering to the Oncor Core Values
- Provide a positive work environment that promotes development and sharing of job knowledge to provide opportunities for employee growth to others This includes training other Admins on how to use certain applications and processes, such as processing payments, dispatching, using CC&B, and working Faer errors
- Help other departments with Invoice Tracker and processing overdue payments and refunds to customers other than mine Also, help with PMDS department with certain tasks required the Invoice Tracker and process overdue payments and refunds to customers other than mine Also, help the PMDS/Design department with certain required tasks
- Learn new computer programs quickly working hand in hand with Distribution crews, Customers, and Billing on scheduled work Use Maximo to locate WR/WO information for payment processing Maintain a strong working relationship with the Operations and Designers to make sure there is a clear understanding of the requested work and of any changes that need to be made
Additional qualifications available upon request
Certification
- Leadership Certificate
- Practical Leadership Skills Certificate
- Decision Making Certificate
- Solve Problems With Emotional Intelligence Certificate
Timeline
Administrative Assistant I
Oncor Electric Delivery
07.2017 - Current
Administrative Specialist
Texas Home Health
08.2015 - 07.2017
Administrative Assistant/Documentation Specialist
Guardian Healthcare
12.2014 - 07.2015
Inventory/Warehouse Supervisor
MEDIQUIP International
01.2014 - 10.2014
Office Manager
PUROCLEAN Disaster Restoration
03.2012 - 11.2013
Administrative Assistant
ServiceMaster Superior
01.2004 - 01.2012
Administrative Assistant
City of McKinney
09.1999 - 11.2003
Associate of Arts - Liberal Arts
Collin County Community College
Associate of Arts - Nursing
Victoria College
- Leadership Certificate
- Practical Leadership Skills Certificate
- Decision Making Certificate
- Solve Problems With Emotional Intelligence Certificate
Bachelor of Arts - Business Administration Majoring in Management
Texas A&M University
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