Restaurant Owner/Operator
Hamden Townhouse Restaurant
- Developed operational knowledge of restaurant management and customer service standards.
- Assisted in menu planning and ingredient sourcing to optimize food quality.
- Maintained cleanliness and organization of kitchen and dining areas to ensure safety compliance.
- Supported staff training on food preparation techniques and customer interaction protocols.
- Collaborated with suppliers for inventory management and timely delivery of products.
- Implemented feedback systems to enhance guest experiences and service efficiency.
- Monitored daily operations to identify areas for improvement in workflow processes.
- Engaged with customers to gather insights for improving menu offerings and service quality.
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Boosted revenue through targeted marketing campaigns, special events, and promotions.
- Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
- Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
- Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
- Developed strong relationships with vendors to secure favorable pricing agreements, ensuring timely deliveries of quality products.